Hotels Near Richardson Road Park in Jacksonville

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

Thank you so much for the incredible staff at the hotel, they were so kind and accommodating. Definitely enjoyed my stay and I would definitely recommend this hotel if your are near the airport. They also provide a free shuttle service to the airport. Once again the Staff are amazing

Carolyn and the whole staff are kick @$$!!! My stay has been over 3 months and the customer service and staff had been top shelf! If you want to feel like royalty this hotel is an absolute must. The staff makes you feel like a permanent residen.

My husband and I had a wonderful stay. The room was very clean . We had a great night sleep. Very quite ,also safe. The breakfast was fabulous. The lady that was doing breakfast that morning she kept up with everything and kept it very clean I believe her name was LaShawna. She is very outgoing and so sweet. The whole staff is awesome. Thank you yall for a wonderful stay and a great breakfast to wake up too. And coffee..Perfect..

Hotel location is very convenient to where I am visiting and the room is nice and clean. The breakfast is also good too.

I have been a guest of this hotel in February, March, June and July, 2022. The hotel is modern, clean and welcoming! The check in is always first class! Ivonne is amazing, so efficient, professional and kind! Alli has helped me too! The rooms are very clean, organized and very quiet. I have stayed on the 2nd, 5th and 6th floors. Housekeeping is very efficient. The $1 breakfast is fantastic! Mila and Nina and the cook ladies are wonderful! The food is very good and a good selection too! I have been in touch with Mr. Lowe, the General Manager on several occasions to touch base prior to my many stays. He is the ultimate professional and it shows in his staff and leadership. I am SO very grateful to Mr. Lowe, the amazing Ivonne, Alli, Mila, Nina, Housekeeping and others as well! I will return soon to my home away from home, Holiday Inn, Orange Park, Florida! Thank you! Lisa Hoffman, Diamond Elite Member

The service in this hotel is very good!