Guest User
January 23, 2025
From the moment we arrived, we were taken away by how stunningly beautiful this ryokan is. Everything is tastefully designed and at times it feels more like a museum than a ryokan. We loved our room Hagi which faced the pond. We also absolutely loved the food that was served here - the ingredients were very fresh and the dishes, to our palate, were better than the ones at Fufu (and mind you, food is a strong point across all Fufu properties). Our room attendant, Yoko, was also friendly, knowledgeable on a lot of things and had a cool personality. The tatami was also plush and very comfortable, possibly the best futons we have ever slept on. What wasn’t so great for us, however, was the lack of proficiency in English. There were a couple of service lapse, which we assume is due to language barriers despite what we thought was clear communication and acknowledgment. We feel that it should be better for Japanese speaking guests. We also feel that most staff here were a little bit old and feel that we might be a bit too young to be a guest, I’m not sure how we got the feeling but just didn’t click for us. For the room, it lacked the normal skincare amenities of an onsen ryokan and the hairdryer was very weak, which would pose an issue for the ladies or gents with long hair. Service here, while good, was not great per se. In the end we had a good stay here but were not blown away. Room: We stayed at Hagi room, which is adequately sized for two and enjoyed a great view of the garden. Would happily stay there again if we return. One night would be enough given the very small size of the Shuzenji town.