Guest User
January 31, 2023
4 of us came for the holiday and booked two rooms. First of all, we had a small problem that they could not give us the price we confirmed on the phone. After solving this problem, we encountered a complete disgrace when we went to our rooms. The toilets in our so-called clean rooms were not clean. Our sheets were not changed unless we asked for it. The breakfast was very poor. The hot food was not hot, the tea machine was broken and the tea in the teapot they left next to the machine was cold and its lid was open. It was almost a shame that we asked for coffee. They must have been thinking about the busyness of the holiday (I think optimistically) and they sternly informed us that they had run out of coffee and that they could not supply it. When we expressed our discomfort about this issue, they said that there was no open place and that they informed the management to provide it, but no action was taken. The only point where we had convenience was that we could check in to the hotel early (it wasn't a big problem, we just asked to check in early). Thank you. There was also Mr. Ersin, the bellhop, to whom I would like to thank very much for his smiling face and helpfulness. All hotel staff were rude. Except for himself. This is my third and last stay at this hotel. Don't be fooled by the price and go there. It has no advantage other than being central. Moreover, there are cleaner hotels for the same price in Alsancak. I'm sorry to say, it was a very bad experience and I will never stay at this hotel again.
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