Ipswich Town Centre (Quayside)

Amazing and welcoming stay at this premier inn. Staff went above and beyond helping me with my children / places to try around the area . A lady called Taylor especially went above and beyond and definitely will be coming back . Brilliant spot with a range of food places / activities to try . Definitely would recommend!

Booked 2 rooms for 2 couples, was next to each other had been emailed about disruptive noise from building works whilst we were there but as we arrived around 5pm saw no evidence of any works luckily. Room was clean but tired guess that’s why they’re refurbishing. my bed sheets had a rip in them which you’d think would be considered a reject by housekeeper rather than left on the bed,first impressions…No plug in the bath so couldn’t use it , plug socket only on one side of the bed. No water in room and vending machine not working but the night staff gave us a small jug of water. My daughter heard loud music above their room all night which was annoying, she wasn’t going to go to reception in the night so when she told them in the morning they couldn’t do anything about it,as “they’d already had their stay”. Overall not bad but could improve.

I was welcomed by TWO VERY NICE guys, both hungarians, who were very nice, welcoming, helpful, kind and professional. I was amazed. The arrival was therefore incredibly positive, especially considering that it was very late at night. The two ladies when I had breakfast the following day were also very nice. The bed was comfy and the room size was overall good. Parking position and accessibility were great. Hotel location is great. Breakfast was ok - not buffet but you can order everything you want and it was good. Nobody told me that there were works being done at the 4th floor. I was at the third and this made the morning quite noisy. I could not control the room heating and it was extremely hot (28°). There was no toilet brush (...) and the toilet itself was "dark" inside, it really needed someone using BLEACH properly. The room service is only done upon demand but, this being unclear, I had my room not cleaned for three days, which I didn't quite like (especially for the lack of towels change).

Excellent, friendly staff and a lovely recently refurbished room. Excellent night’s sleep and room facilities top notch. Location very central and extremely convenient for the football stadium. Lots of dinner options just a short walk from the hotel.