Ipswich Town Centre (Quayside)

The receptionist (Jack) was great! Very efficient check in and the room was lovely and clean. The car park was very helpful as there is not much parking elsewhere near by- but i think it £9 for 24hrs. The food during breakfast was very tasty so compliments to the chef! The only let down was the service we received from the lady waiting the breakfast service. Other than that it was great stat and will defo stay again when visiting friends and family.

We arrived on a Thursday afternoon and was met with a warm greeting from a young lady at reception. We checked in easier than expected and was pleasantly surprised by the courtesy, respect and friendliness of Taylor. She was immensely helpful with her assistance checking in and information needed, Taylor went above and beyond to make us feel welcomed. She was bright, pleasant, well presented and a massive credit to premier inns. Good staff are very hard to find you have a diamond there, please ensure you look after her and praise her for her hard work and dedication to being the best, which she is. Great job..

A group of us had a weekend stay in Ipswich. I can no thank and praise thank the staff, especially the manager, for the way we were looked after. The room was comfortable and clean. And hotel welcoming. Tea, coffee and water was on tap which was welcome in such hot weather.

OK, let's be honest, when you book a Premier Inn, you mainly know what you're going to get, even down to the room layout and the decor. So the only thing that really makes a difference, is the staff, the service and the food. We arrived a bit early and were greeted by Taila. As we couldn't check in and felt like a pint, we were given directions to the nearest pub, so made our way there. Upon returning, we had found out the room had been booked incorrectly on our side and with all rooms taken, Taila called an assistant and they systematically worked out a solution to change our room from one that had not booked in yet. Excellent service. All done with a smile and friendly attention. As the room wasn't set up to our booking, Taila found time to get the bed made up herself. In the morning, she greeted us again and we thanked her for her efforts. Breakfast was fresh, hot and went down a treat. We checked out soon after that. But like I said at the top, your experience is only as good as the staff, the service and the food. What could have been an awkward moment, became resolved by Taila's endeavours and comforting help. Top marks for her and the service she gave, going above and beyond, what was initially expected.