40 WINKS@THE HORIZON IPOH Reviews
40 WINKS@THE HORIZON IPOH
41 Lebuhraya Fair Park, Ipoh, Perak, 31400, MalaysiaView Hotel Details
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40 WINKS@THE HORIZON IPOH Guest Reviews
4.5/5
Great
15 review
Verified reviewsLocation4.7
Amenities4.0
Service4.5
Cleanliness4.7
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Positive reviews(14)
Reviews with photos/video(6)
Negative reviews(1)
Atiqah Amran
Classic 3-Bedroom Retreat
Stayed in Sep 2024
Family
3 review
Great
Posted on Sep 28, 2024
Overall hotel is very clean n location is at the centre, just the swimming pool is a bit dirty. Should maintain frequesntly
Response from Property: Thanks for your positive reviews. We will feedback the pool issue to the building management. Hope to host you again !
Anonymous User
Muji 2-Bedroom Retreat
Stayed in Sep 2024
Family
1 review
Posted on Sep 24, 2024
NOT AS PICTURED. Accommodation is not as good as advertised. When we checked in at 9pm, the bathroom was wet and the faucet was leaking. The bathroom door also not in good condition. Management should ensure that everything is ready to welcome the guest and in good condition. The cleanliness of the bathroom is also not good, the walls and floor are not washed clean. The furnishings and bedding are also not as good as the price paid, there are stains marks on the bed sheets. towels are worn-out and small in size. Please provide better quality and comfortable bedding and towels. Note to Guest: Please read carefully the rules and policy. Check out time and deposit RM300 (refund within 7days). The building also not in good maintenance. Dirty floor, rubbish not cleaned. Self check in, check out proses not smooth, complicated. Overall, bad experience, not recommended and not coming again.
Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and we appreciate the opportunity to address your concerns.1. We will promptly inform the building management regarding the cleanliness of the common areas and overall maintenance, as they are responsible for these aspects, to ensure improvements moving forward.2. Regarding the bathroom faucet, we understand that it was inconvenient for you, and our team offered to send someone to repair it immediately. However, we respect your decision to decline as you needed rest at that time.3. We strive to provide our guests with a fair balance of quality and value, and we believe our pricing reflects the services we offer. That being said, we will continue to review and improve to meet our guests' expectations.4. We did not receive any prior feedback about the bedsheets during your stay, but we always aim to provide clean and well-maintained bedding.
Ooi Wey King
Classic 3-Bedroom Retreat
Stayed in Aug 2024
Family
3 review
Great
Posted on Sep 1, 2024
Location good, fast response from host too, cleanliness can be better but overall is okay. Definitely recommend this
Response from Property: Thank you for your review and recommendation! We're happy you enjoyed the location and our quick responses. We'll work on improving cleanliness to make your next stay even better.
Misterialoka
Dual 2-Bedroom
Stayed in Jul 2024
Travel with friends
14 review
Amazing
Posted on Aug 7, 2024
Management was friendly and easy communications via Whatsapp.
Rate: 8.5/10
Self check in
Security is friendly
Room was great, clean, new, simplicity yet well furnished with plates. Utensils, cups, snacks & water.
Rooftop with 360 views, Poolside, Games Room, Gym, function room . (sadly when we chevkin, pool was closed for maintenance)
Amenities Surronding : Many food and ahops within e vicinity. Nearby to many must visit area.
Grabs/In DRive apps are easily avail.
6/9
Response from Property: Thanks for your positive reviews. We hope to host you again soonest ! :)
Guest User
Muji 2-Bedroom Retreat
Stayed in Sep 2024
Family
1 review
Posted on Sep 22, 2024
Poor:
1. No stove to cook
2. No washer/dryer
3. Deposit too high (RM 300) but will take more than 1 week to return.
4. Very little drinking water
5. Storage areas (kitchenware smelly)
6. Limited access cars to only 1. So, it’s either whole family must go out or all stay inside. Trouble to go out and go to pool area at the same time.
Response from Property: Thank you for sharing your feedback. We value all comments as they help us improve the experience for our guests.1. Amenities: We understand the importance of a fully equipped stay, and to avoid any confusion, we clearly state the availability of our amenities on the platform, which includes the absence of a stove and washer/dryer.2. Deposit: The security deposit is mentioned in the booking details, and as informed, it will be refunded within 7 days after checkout as part of our standard process.3. Drinking Water: We provide drinking water according to the number of guests booked. Additionally, snacks are included as part of our welcome gift.4. Kitchenware: We have checked the kitchenware thoroughly, and it was clean and odor-free. We strive to maintain high standards of cleanliness.5. Access Cards: As for the access cards, we do provide one per booking, but if you had needed an additional card, we would have been happy to assist. Please feel free to reach out to us directly for any requests during your stay.We appreciate your feedback and hope you’ll consider staying with us again.
Uli Zakel
Muji 3-Bedroom Retreat
Stayed in Aug 2024
Family
9 review
Very Good
Posted on Aug 31, 2024
Good Apartment! Everything you need. A nice free of charge infinity pool.
A lot of food options in walking distance.
We could recommend the breakfast roti place near by!
Would come again!
Response from Property: Thanks for your positive reviews. We hope to host you again soonest ! :)
Guest User
Classic 3-Bedroom Retreat
Stayed in Aug 2024
Family
5 review
Great
Posted on Aug 18, 2024
Very comfortable and relaxing place to stay with family for few days. We like the cleanliness’s of the apartment. Facilities good and really helpful. Will come again soon.
Response from Property: Guest satisfaction is our top priority ! Hope to host you soon ;)
立貝
Dual 2-Bedroom
Stayed in Aug 2024
Family
3 review
Outstanding
Posted on Oct 1, 2024
Nice accommodation: clean, bright and well-maintained. Highly recommended.
Response from Property: Thanks for your positive feedback ! Looking forward to host you again ;)
Xishanghailiulangzhe
Muji 3-Bedroom Retreat
Stayed in Aug 2024
Travel with friends
26 review
Outstanding
Posted on Aug 26, 2024
Very good, very good, I like it very much, especially the rooftop swimming pool, which is very nice. I strongly recommend staying here. It is really a very good stay experience. Great 👍
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6/13
ZSBMGD
Dual 2-Bedroom
Stayed in Aug 2024
Business travelers
129 review
Outstanding
Posted on Aug 25, 2024
The rooms are all good. I will come again next time if I have the chance, and I will continue to stay in this hotel. The service is still very thoughtful. Someone at the door took us to the room. The service is better
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Guest User
Classic 3-Bedroom Retreat
Stayed in Jul 2024
Family
6 review
Amazing
Posted on Jul 27, 2024
The room was large and must have been newly renovated. Not sure why they didn't consider installing some USB ports. The service was very good and they were always communicating actively.
Original TextTranslated by Google
Response from Property: Thank you for your kind review! The room has been renovated for a while, but we have kept everything in the room clean and tidy so that our customers can have a better experience and a comfortable rest space. We will consider your suggestion! Hope you can come again! ❤️
Kevin❤️N
Muji 3-Bedroom Retreat
Stayed in Jul 2024
Business travelers
29 review
Amazing
Posted on Sep 27, 2024
Very cost-effective
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