Renaissance Esmeralda Resort & Spa, Indian Wells

Great hotel, wonderful staff. The room was clean and the pool was very quiet so really good for the kids.

Wonderful place with great service!

Excellent service, very clean and comfortable rooms, fantastic common areas, pool, restaurants.

Upon arrival. I noticed there were only 2 people at the front desk to check in people for a sold out hotel. Wait times were long and it was frustrating. I happened to arrive at a good time but when I had asked if it would be possible to get an adjoining room with my family I was told it should not be a problem since I arrived at 4:15pm, to check in and check in starts at 4pm. Well great so I thought but then the check in person disappeared for about 10-15 min and returns to let us know he could not accomodate because the hotel was sold out. Mind you we had a king room and 2 queens, which are the rooms that adjoin. The clerk tells me the hotel is sold out and nothing he could do, but when I had called days in advanced I was informed to arrive at 4pm to check in and it should not be a problem. Yet here we were and the clerk told us he got us rooms close together. Well it happens they were 3 floors apart, how is this close together?! This was ridiculous. There is obviously miscommunication when you call and when you’re actually there to check in.

Very nice resort. All the staff were friendly. We liked the wood flooring in our bedrooms and the beds were comfortable. The bathrooms were clean but were only stocked with one face towel per bathroom while we had 3 people per room. The pool was great but service for drinks and food were slow. They seemed overwhelmed, maybe because it was a Saturday. The breakfast buffet at Cava was wonderful. Overall we had a great time.

The hotel inside and out was beautiful. Loved the pool area, had several lounge chairs with umbrellas, the cabana was a great experience with great service. The room was a little dim, the fridge was too small and you could hear the noise in the open lounge thru the door. Even with a few negatives I will absolutely return for another trip

It felt like we were constantly hunting down a staff member or waitress to receive service. At the pool, we witnessed multiple parties receive service during opening hours so after half an hour I finally walked up to the bar which defeat the entire purpose of the pool/food service, and solely for the reason we came for some major much needed relaxation. It was our first vacation in 10 years together so we’re looking forward to being treated by the service staff without asking but we constantly felt ourselves advocating for ourselves to receive service from staff.