Serenis Hotel - All Inclusive

Merhaba, Nice little 8 night break!! Not long back from this hotel staff were friendly and spoke English, food was good, the alcohol wasn’t the best as it was local and got a bit boring, the rooms were cleaned every day although I had to keep asking for the coffee and tea to be restocked… the night time entertainment wasn’t the best but a big shout out to the animation team especially Dogan that boy works hard.. not much going on in the day luckily the hotel is close enough to the markets etc.. if you are looking for a pool holiday it’s perfect… To sum it up we got what we paid for and we are happy with that! Teşekkür ederim to all the team at Serenis.

I was worried about our stay given such negative reviews but found the hotel to be really good. The rooms are a good size with blackout curtains, which was perfect for sleeping in. The pools are lovely with water slides and a great smaller kids pool with mini slides, perfect for little ones. The staff on the whole spoke English and always seemed attentive. The hotel beach area was good too and there a shuttle bus if the walk is a bit far. The kids entertainment was fun especially the nightly mini disco. We arrived at night and were given a double not a triple but the issue was dealt with swiftly and we had the correct room within minutes. The beer and wine were much better than expected and although not an extensive cocktail list they were happy to tailor it to suit as far as was possible. The spa is on the expensive side perhaps but we had a lovely 2 hour massage. Our daughter unfortunately cut her chin badly during our stay but the onside medical staff dealt with it brilliantly getting us to the local hospital quickly. The food is the only downside as it does get a bit repetitive but I wasn't expecting haute cuisine given the cost of the hotel. There's a bus at the end of the road that can get you to Side that has some lovely restaurants, though I appreciate you have to pay!!! One word of warning, don't get scammed in to going to the Land of Legends night show it's rubbish and absolutely not worth the money....unless you like luxury shopping as it's in the middle of a vast shopping centre!!!!

Stayed here with my mum and two daughters and niece last year was here for 8days we went in the pools during the day, came back to the room hung a wet t shirt over the balcony to having seen it dropped and then completely pinched when I consulted the lady at the small desk in the corner of the hotel she was extremely rude. Food was getting really boring eventually was the same everyday. The staff were polite but sadly not very helpful. Would never book to stay here again.

Same food everyday. No water and toilet rolls. Not ready to take any requests. We choose 5* for better holiday. But they don’t qualify for 1 stars. They do have good pool, spa, bar, overall hotel is best . But no good food, no bartenders who knows how to make peoples drinks, no good housekeeping. Terrible stay.

The air conditioning in the rooms were not working properly. there was no wifi for guest Too restrictive with timings or meals