Dream World Resort & Spa

Loved this hotel, the hotel was predominately German guests, finding a fellow English speaker was difficult so if making friends is a big part of your holiday it may not suit you, unless of course,  you speak german. Other than that  this is a fantastic Hotel and I feel its unfair an a little ****** to judge a hotel based on them not speaking English, are they expected to learn the language of every guest who visits their hotel. The staff can't do enough for you and always have a smile for you. Most speak Turkish and German but you can usually make yourself understood and google translate also helps. The manager speaks perfect English and I have to say that judging by the happy staff he has, he must be doing a great job. The food is terrific, tasty and plentiful. Don't know how anyone can possibly complain about the food. The beach, (a 2 minute ride in the free shuttle) is amazing. The beach bar serves beer along with hot and cold soft drinks. And the beach restruant serves hot snacks, (freshly made before your eyes), salad,and fresh fruit, and at 3pm lots of tasty cakes and freshly made pancakes. Seriously this is a great beach long and sandy and no rocks or stones getting in your way when going for a swim. The rooms are clean and spacious, containing a kettle and mini bar. Tea and coffee is replenished daily as is cold water and sparkling water in the mini fridge. The bed is king size and very comfy, wifi is available in the room. Entertainment was hit and miss but all the entertainment team were very friendly and did their best to keep you entertained. All in all we had a great winter break away in the sun, the second time we have been at this hotel and hopefully not the last. Thanks to the manager and his great team for all their attention to detail.

Let’s see if this is another review that gets deleted ???? Not even sure where to start with this on the beach booked holiday complaint. Firstly This is NOT a 5 and no where near a 5 star hotel. 3*+ if it’s lucky. Staff do not speak English! This was so frustrating many times a day when we need help or serving. We should have been warned if this! restaurant staff were so slow & very rude, we’d be lucky to get a drink with our meal and if we ever did we nearly finished by the time they came. One time I went and helped myself to the drinks! We Often stood next to a dirty table waiting up to ten minutes for it to be cleared and reset, but never wiped down. They’d set the table walk away and not even ask about drinks. Often had mumbles under breath from staff and even had an eye roll one night after asking for water. One evening we were asked to leave the restaurant at 8 mins past 9. Why ? Chased out a restaurant!! Never had a night in the themed restaurant because the booking system was miss sold. Had to booked 9 am the day before no other option, so no surprise it was dead EVERY NIGHT. A female making and serving orange juice in the hotel TWICE GROPED MY BREAST absolutely disgusting and unbelievable. Saw cooks eating food they were preparing WITH THEIR HANDS. No kids club! It was a small baby sitting service. pool bar staff were a bit more helpful and at least you got a smile from them, but again we always had to get their attention to order even if they collected our finished drinks they’d just walk away! Night Entertainment was on another level of awful again not 5 star. Rooms were fine but small. cleaners were GREAT no complaints there. Hall ways were often very smelly, not sure where it came from but it was utter vile at times smelt of poop or vomit. We Went to the hairdresser in this hotel regular staff were great, hair braids good. But a man from a different hotel was working in dream world 17th July who did our hair, told me 19 years a hairdresser, he did what he wanted not what we asked for, pretty mad at that, Chopped so much off my hair, coloured it different to what was asked, he was rough and rude. Kept telling me to be quiet because he new what he was doing. My friends daughters hair was chopped to bits all uneven. So awful. Wouldn’t go back to this hotel EVER. Stayed at Pegasos royal last year through tui whos hotel service is such a higher rate to your staff. This hotel was rated 4 star, I’d gave given it 5+, this was way better hotel in every area, staff fell over backward to help and serve you, 5 star after all is a service and we never had ANY SERVICE at dream resort and spa!!!! That’s why people book 5 star ! This is a 3 star hotel NO MORE. And you sold us this holiday as a 5 star hotel. Such deceit. Hotel lifts were unstable and there was 3 power cuts over 2 days, cleaners would clean the lifts at inappropriate times, like meal times, causing hassle for many people And queues, again just another inconvenien

Advertised as 5 star hotel, yet basics such as iron or amenities such as toiletries, toothbrushes not provided. Rooms are small even if you book a family room very small configurations. Staff struggle with English. Overall disappointing experience.

Price-quality ratio is okay could be better. In the evenings / nights there is too much noise in the hotel room from staff who drive noisily through the corridors with carts of washing up and there are often people outside too late who are also very noisy, you can hear them from your hotel room. You cannot control the temperature of the air conditioning yourself and you cannot adjust it yourself, everything is done centrally. Which makes no sense, there is a remote control in the room for a reason, right? It is very boring there are only 65+ age people present and a very small group of younger people. The sound of running water through the pipes on the ceiling can often be heard when you sleep. They don't want to make cocktails without alcohol because it would be against the rules of the hotel, there is only a choice of 2 Mocktails, which I personally find very bad, do I have to have alcohol added to get a nice drink? There should be more Mocktail choices. The food has no variety they have the same range of food every day. When we checked out, the hotel staff didn't even ask us how we liked the hotel and our stay for the days, which I really didn't like. Next time I will not fall for the high reviews and will keep reading until I find the more critical reviews! I will definitely not come back with my family. It is definitely not a 5 star hotel, That's for sure.

Not even close to a 5*. A solid 3* at best The entire hotel smells of smoke. Whilst there are 'no smoking' signs plastered everywhere, there are double the amount of ashtrays and staff make sure to let you know you can smoke inside. Convoluted check in process. Service is hit and miss. In the main restaurant it really depends where you sit on whether you get a drink with your meal. Ermine blatantly ignores you.. We later found Recap inside and he was excellent, as were the pool bar & lobby bar staff. Rooms were shabby. Chipped paintwork. Smelt musty - probably due to a previous leak flof the AC unit (there were water marks down the wall under it). Showers are the old kind so not very powerful and are positioned too low for anyone 5ft11 and above. Frequently cycles through burning hot and freezing cold. The air conditioning is not a centralised unit. Our room had its own unit with what looks like a generator outside also. Unable to use overnight as It is extremely noisy when switched on and the light is like a beacon. Pillows are flat as a pancake and lumpy. The duvet is not the right size for the bed, doesn't cover 2 people properly. Beds were very uncomfortable as can feel the springs. Prior to booking we checked the hotel had English speaking staff (due to allergies and needing to ensure had no issues with this) however only reception had English speaking staff, everyone else could only speak German or Russian. Pools were unusable due to the cold temperature. Very few people used the pool during our 7 days sunbathing around it.

Not a 5 star hotel… but paid a 5 star price for it. We are used to much better hotels in the area. Very small, the hotel staff didn’t even try to understand you. Apparently they are used to playing deaf so guests will not try to ask something. Reception staff was not only ignoring you but even very rude. Avoid this place! Mutch better to find in the area.

The hotel is great, the enterior is beautiful, also the location is excellent there are little shops across the street and bazaars from which you can buy some souvenirs and turkish delights.There was a variety of food and drinks(you need to try some baklava it was delicious). One night we had a alacarte dinner and you hava a three options you can choose from: italian,turkish and sea food. We went to a italian night as we eated turkish food the last couple of days. That night was amazing, the food was delicious. The rooms in this hotel are also beautiful and are very clean, the room was cleaned and the towels were replaced on a daily basis which is something that is expected from a five star hotel. The only negative thing about this hotel during our stay was the reception staff. He was not very welcoming and treated guest differently based on their nationality(if you are not russian or german you will not be very pleased). The rest of the employees were great. Overall I highly recommend this hotel.