Guest User
January 18, 2024
Location - good. Food - okay. Amenities - bad. Service - super bad. Had a fully paid booking, due to flight delay informed the hotel that i will be arriving late around 11. 30pm (midnight. Dueto further delay in flight, arrived the hotel (swagath residency) around 2am on the following day (which is well with-in the checkout time, but hotel staff refused me to check-in. Instead they asked me to do a fresh booking and contact makemytrip for cancellation or other formalities. Since it is 2am, we do not have any other option than taking another booking as per board rate. Lift is very pathetic not working since morning, now it is 15. 35 still no sign of repair.