Guest User
July 10, 2024
We booked a King bed room but was given otherwise, the problem was the tardy attitude of the staff when I insisted on a King bed room for what we have booked. The staff eventually say she will upgrade our room to ocean view but did so for one room only out of the 5 we booked.
The pools were crowded and dirty, the price we paid could have gotten us somewhere better.
Even though we were staying at Holiday Inn Express the last 4 days, we felt the service of the hotel was much better compared to a big name like Hilton.
Very disappointing experience with Hilton.