To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(1263)
Positive reviews(1216)
Reviews with photos/video(408)
Well designed(131)
Delicious breakfast(97)
Small room size(69)
Friendly front desk staff(46)
Close to metro(41)
Tasty restaurant(17)
Nice sea view(9)
Negative reviews(47)
AF2310
Classic Room
Stayed in Aug 2024
Solo travelers
16 review
4.2/5
Very Good
Posted on Aug 24, 2024
The tatami room was nice and clean, but the fan of the aircon aims directly at the bed, so it’s a bit breezy at night. Other than that it’s great
Response from Property: Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our tatami room to your satisfaction and appreciated its cleanliness.However, we understand that the airflow from the air conditioning unit may have caused some discomfort during your rest. We take note of your feedback and will look into potential adjustments to improve our guest's comfort.We hope we will have the opportunity to see you again in the future. Best regards,Ohad Tiktinsky, General Manager
Guest User
Deluxe Tatami Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 16, 2024
I would recommend AKI to anyone looking for a getaway. The hotel staff are friendly and will help with anything g that you need (special requests are also accepted) the room itself was amazing, it’s not your conventional hotel room. It was clean and well lit. The views are what sells it.
Overall I was extremely happy and will be back.
Response from Property: Dear Feray,Thank you for such a positive review.We are thrilled to hear that our team's attentive service contributed to your memorable experience at AKI Hong Kong - MGallery. Our commitment to accommodating special requests is part of our ethos to provide personalized hospitality, and we are pleased it resonated with you.The unique charm of our rooms, combined with their pristine condition and ambient lighting, is something we take great pride in. Knowing that the breathtaking views from your room added to the allure of your stay is gratifying for us.At AKI Hong Kong - MGallery, it is our constant endeavor to curate an environment that exceeds the expectations of our valued guests. Your feedback reaffirms our dedication to this mission, and we are overjoyed that we have succeeded in making your stay an enjoyable one.It would be our pleasure to have you return on another occasion. Very best wishes,Ohad Tiktinsky, General Manager
Amber_tomoliza
Classic Room
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on May 19, 2024
Was thoroughly impressed. The location is excellent, just one station away from Tongluowan, making it incredibly convenient for sightseeing and shopping. The interior of the hotel is beautifully designed with a minimalist Muji style. The clean lines, natural materials, and soothing colors create a calm and inviting atmosphere that immediately puts you at ease.The hospitality at this hotel is outstanding. The staff are friendly and attentive, with special mention to hotel and the staff who name Nicole, who generously upgraded my room for free, and she is so friendly. This thoughtful gesture made my stay even more enjoyable.I highly recommend this hotel to tourists looking for a comfortable and convenient place to stay. The combination of great location and exceptional service makes it a fantastic choice.
Response from Property: Dear Guest, Thank you for this great review.We are thrilled that the prime location of AKI Hong Kong - MGallery contributed positively to your sightseeing and shopping endeavors. It is gratifying to know that the minimalist Muji-inspired design of our hotel resonated with you, creating a serene and welcoming atmosphere during your stay.Our team, particularly Nicole, is overjoyed to receive your commendation for friendly and attentive service, and the complimentary room upgrade that added to your enjoyment is a testament to our commitment to guest satisfaction.Recommending AKI Hong Kong - MGallery as a comfortable and convenient choice for travelers is a great honor for us. We take pride in providing an exceptional service experience and it is rewarding to see this reflected in your stay.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager
Jyri
Classic Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 29, 2024
My stay at the M Gallery AKI was very positive. The hotel is new and centrally located. I am an architect and was pleasantly surprised by the design quality of the interiors, lobby and the room. Nicole at the front desk was very professional and upgraded me to a corner "tatami-room" which was wonderful. The room had windows to three directions and nice overall layout and design. The room is compact (like hotel rooms typically are in Hong Kong), but arranged functionally with a couple of sliding walls so that everything works well. The whiskey bar at the top of the building was also nice. The price is very good for what the hotel offers. Overall it was a good stay, I will return to this hotel again.
Response from Property: Dear Guest, Thank you for reviewing your recent experience.It is a pleasure to know that the strategic location of AKI Hong Kong - MGallery contributed positively to your stay. Our commitment to aesthetic excellence is a core part of our ethos, and we are delighted that an architect of your calibre appreciated the design quality of our interiors and accommodations.We take great pride in our customer service, and Nicole, along with our front desk team, is indeed a testament to our dedication to guest satisfaction. Hearing that you enjoyed the unique features of our corner tatami-room, with its thoughtful layout and panoramic views, is incredibly gratifying.That you found the room's compactness to be functionally arranged despite the space constraints typical of Hong Kong accommodations, reassures us that our smart-living design is making a real difference in guest comfort. The acknowledgment of Uncle Ming's Whisky Bar, as well as the value you felt you received for the price, truly means a lot to us.Your intention to return is the highest compliment we can receive, and we look forward to the opportunity to welcome you back to AKI Hong Kong - MGallery, where we hope to exceed your expectations once again.We hope to welcome you back. All the best.Ohad Tiktinsky, General Manager
Anonymous User
Classic Room
Stayed in Apr 2024
Solo travelers
5 review
4.5/5
Great
Posted on Apr 25, 2024
The hotel is clean and connected from exhibition centre MTR station. Easy to travel around if you are staying near to MTR. Check in and check out process is quick too. If you bring large size luggage you will need to find a space to open up the luggage
Response from Property: Dear Guest, Thank you for this great review.It brings us immense pleasure to know that the cleanliness of AKI Hong Kong - MGallery met your expectations and that our connection to the Exhibition Centre MTR station contributed positively to the convenience of your travels. Your commendation on our efficient check-in and check-out process is greatly appreciated, and it serves as a testament to our team's commitment to providing a seamless experience for our guests.We take note of your comment regarding the room size. Our central location in the vibrant heart of Wan Chai often means that space is at a premium, but we strive to compensate with thoughtful design and amenities. Should you require more space for your luggage on your next visit, please do not hesitate to contact us for assistance.We are heartened to hear that our strategic positioning allowed for easy access to the myriad of attractions and amenities that Hong Kong has to offer. It is our hope that the rest of our facilities, including our 24/7 fitness center and the delightful dining options at TANGRAM and UNCLE MING'S, enhanced your stay as well.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager
Guest User
Classic Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The hotel is located in Wan Chai with great accessibility to public transportation facilities. The room itself is quite “compact” but it’s not a downside of it, instead the room is very comfortable to stay. The best part of my stay comes to the hotel service, the front desk personals were very helpful and performed outstanding service throughout my stay. I forgot to bring my charging cord with me and the lady immediately helped me with it.
It’s definitely the best boutique hotel I’ve stayed in Hong Kong.
Response from Property: Dear Guest, Thank you for your review.We're thrilled to hear that you enjoyed the comfort of our rooms and found our front desk staff to be helpful during your stay. Our team strives to provide exceptional service, and it's rewarding to know this was a highlight for you. While our rooms are designed to optimize space and ensure a relaxing atmosphere, we're pleased that you found the room comfortable. We appreciate your kind words about our hotel's services and location, which is indeed convenient for exploring Wan Chai and nearby attractions.We look forward to welcoming you back in the future.Best regards,Ohad TiktinskyGeneral Manager
Guest User
Classic Room
Stayed in Jul 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The staff very friendly specially Chilly and Michelle. They are super helpful. I will back to stay with you guys🥰🥰
Guest User
Classic Room
Stayed in Jan 2024
Family
15 review
4.0/5
Very Good
Posted on Jan 15, 2024
Intricate design, boutique hotel, good location. Tight space, small gym. View of the old town.
Response from Property: Dear Guest, Thank you for sharing your feedback about your recent experience.We're delighted to hear that you appreciated the intricate design and prime location of our boutique hotel. It's our pleasure to offer a unique ambiance that reflects the creative spirit of Hong Kong. We're sorry to hear that you found our fitness center and guest rooms to be on the smaller side. Our hotel is designed to provide a tranquil retreat amidst the bustling city, and space can be at a premium in such a sought-after area. We strive to maximize comfort within these spaces and appreciate your feedback on this matter.It would be a pleasure to welcome you again. Kindest regards,Ohad TiktinskyGeneral Manager
Guest User
Classic Room
Stayed in Mar 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Mar 23, 2024
Very nice hotel. Friendly staffs. Eco friendly.
Response from Property: Dear Guest,Thank you for letting us know that you enjoyed your stay.It is with great pleasure that we receive your compliments regarding our friendly staff and our commitment to eco-friendliness. Our team is dedicated to providing a welcoming and thoughtful service, and your acknowledgment is a wonderful testament to their efforts. Sustainability is a core value for us, and we are thrilled to hear that our initiatives resonated with you.Should you decide to stay with us again, we hope to continue meeting your expectations and providing you with the high standard of service that is synonymous with our hotel.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
Guest User
Classic Room
Stayed in Jun 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Aug 19, 2024
This was my second stay in the hotel. The room was very clean and tidy. Both Housekeeping and Front Desk services were very friendly. Special mentions Chilly and Michelle from Front desk.
Response from Property: Dear Guest, Thank you for this great review.We are thrilled to know your stay was up to the mark and that our cleanliness and service exceeded your expectations.It is wonderful that you found the room pristine and our housekeeping staff to be friendly. We're also glad you experienced the warmth and professionalism of our front desk team, with special thanks to Chilly and Michelle for their exceptional service. The dedication of our staff plays a crucial role in the pleasant experience of our guests, and it's great to hear that their efforts have made a positive impact on your stay.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager
Gaobing
Classic Room
Stayed in Jun 2024
Couples
6 review
2.5/5
Posted on Jun 15, 2024
I have stayed in many 5 star hotels and the service and rooms are the least worth it. The room was frighteningly small
Response from Property: Dear Gaobing, Thank you for your recent visit and really appreciate for your precious time letting us know of our inadequate. Please rest assured the mentioned servicing issues have been reported and escalated to our senior management for immediate follow up and review. I am truly sorry to read your displeasure at the service that you have received. On the other hand, I am regretted that the Classic Room at 16sqm did not meet your expectations, please be informed that the hotel equipped with choices of rooms at bigger sizes such as the Superior Room at 20sqm or Deluxe Studio at 28sqm that might fulfill your needs. Once again, thank you very much for bringing your concerns to our attention, and it is our hope that you will give us the opportunity to better serve you in the near future. Looking forward to welcome you back soon! Best RegardsOhad TiktinskyGeneral Manager
Anonymous User
Classic Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The tatami room was fun to stay in. The hotel even provided the kimono.
Response from Property: Dear Guest, Thank you for this great review.It is with great joy that we read about your wonderful stay at AKI Hong Kong - MGallery.We are thrilled that the unique design of our Tatami Room and the cultural touch of providing a kimono contributed positively to your experience. Our Tatami Rooms, inspired by Japanese aesthetics, are designed to offer a serene atmosphere, while the kimonos add an authentic touch to the stay, reflecting our desire to curate a culturally rich and comforting experience for our guests.We look forward to welcoming you back soon. Kind regards,Ohad Tiktinsky, General Manager
jonJ
Classic Room
Stayed in May 2024
Couples
8 review
4.5/5
Great
Posted on May 20, 2024
Pleasant staycation experience here in a cozy room, with a smart TV that we could easily stream entertainment onto
Response from Property: Dear Guest, Thank you for taking the time to comment on your stay at our hotel. We are delighted to hear that you had a good stay with us. We hope to welcome you back very soon. Best regards, Ohad Tiktinsky, General Manager
Guest User
Classic Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is situated at a very convenient location in wanchai. A brand new hotel with a minimal modern touch. I m grateful to get upgraded to a tatami room with 180 degree view of the scenery. Thank you Chilly Puk for her kind hospitality and her nice offer of a free breakfast . A high quality choice of breakfast buffet .
Stewart
Response from Property: Dear Tihk,Thank you for such a great review.It is very pleasing to hear that our strategic location in Wan Chai was convenient for your visit. We're also thrilled that the modern touch of our newly opened hotel met your expectations. The upgrade to our Tatami room with its expansive 180-degree city view is one of the unique experiences we love to offer our guests, and we are glad it enhanced your stay. Our team, particularly Chilly Puk, is heartened by your kind words regarding the hospitality you received. Furthermore, we are delighted to learn that the quality of our breakfast buffet left a positive impression. At AKI Hong Kong - MGallery, we aim to provide exceptional dining experiences, and it is rewarding to know when we succeed.We look forward to a return visit from you in the future.Best wishes,Ohad Tiktinsky, General Manager
EVAN Y.F. YANG
Superior City View Room
Stayed in Aug 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 16, 2024
a very nice trip with beautiful japanese-style rooms. had a sound sleep
Response from Property: Dear Tihku, Thank you very much for this kind review of your recent stay.We are thrilled to hear that your visit to AKI Hong Kong - MGallery was a memorable one. We are delighted that you enjoyed our Japanese-style Tatami Rooms, which are designed to provide a unique and serene atmosphere complemented by the stunning 270-degree city views. It is great that you had a restful night's sleep, which is so important when traveling. Our high-quality mattresses and calm, Art Deco-inspired rooms are crafted to ensure that every guest can relax and rejuvenate.We look forward to seeing you again soon.Best regards,Ohad Tiktinsky, General Manager