Prince Hotel Marco Polo Reviews
Prince Hotel Marco Polo
Harbor City, No.23 Canton Road, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
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Prince Hotel Marco Polo Guest Reviews
4.6/5
Great
2668 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2668)
Positive reviews(2565)
Reviews with photos/video(410)
Easy to get around(320)
Convenient for shopping(283)
Large rooms(253)
Friendly front desk staff(86)
Stayed multiple times(41)
Close to train station(39)
Nice sea view(25)
Easy to add bed(15)
Negative reviews(103)
Gaik ni
Superior Room
Stayed in Sep 2024
Travel with friends
2 review
Amazing
Posted on Sep 21, 2024
Location excellent. Customer service very nice. Housekeeping also good. If carry big luggage have to walk up few staircase from shopping mall entrance. The room is big. 2 double bed and 1 sofa bed. Everything is so perfect.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Jun 2024
Business travelers
30 review
Very Good
Posted on Jun 22, 2024
Easy connect to west koonlong high speed rail station, also connect to harbor city with many restaurants and shops.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
RAPEE
Superior Room
Stayed in May 2024
Couples
1 review
Outstanding
Posted on Jul 27, 2024
Good location nice service good breakfast and convenient to the shoppers street
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Apr 2024
Family
2 review
Very Good
Posted on Apr 19, 2024
Its really convinient to stay in this hotel, we booked 3rooms and stayed 4days, with free breakfast so less hassle in the morning, after that can check around because hotel is inside the mall, near taxi lane. This is really a must book hotel speacially when you are with the kids.
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
SunflowerSY
Superior Room
Stayed in Apr 2024
Travel with friends
146 review
Very Good
Posted on Apr 9, 2024
Location: Just next to Harbour City Shopping mall. Great location.
Service: Good customer service
Room: Clean. Spacious. Modern design.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Brian Tuey
Superior Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 6, 2024
Good location in Tsim Sha Tsui with great service. I recommend!
Easy to walk to Star Ferry, nearby entertainment, luxury shops and much more!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Nancy
Superior Room
Stayed in Sep 2024
Solo travelers
4 review
Very Good
Posted on Sep 26, 2024
Location is great but room rates are too expensive.
Reception service is good especially to the conceige Mr Gordon he is very helpful to explain some roads directions and helps me to bring my luggage to the taxi waiting area.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Aug 2024
Business travelers
15 review
Very Good
Posted on Sep 6, 2024
I will complain to the booking platform about a man with glasses in your hotel's breakfast service on September 1st. He took away the food without my finishing the meal, and even poured the food on my mobile phone. I reserve the right to claim for compensation.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Queenie
Superior Room
Stayed in Sep 2024
Travel with friends
1 review
Posted on Oct 1, 2024
I requested bathtub room but ended up didn’t arranged. Restaurant staff are quite rude
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong
Anonymous User
Deluxe Room
Stayed in Jan 2024
Couples
14 review
Outstanding
Posted on Feb 16, 2024
This hotel is so conveniently located that the walk from west kowloon train Station to the hotel is under 1 mins and majority of the route was underground mtr passage. Its also a weather proof hotel with 3 malls connecting to it with all the retail shops u need to visit in the entire Hong Kong. Room is a bit smallish, but comfortable.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Petemav
Deluxe Room
Stayed in Jan 2024
Solo travelers
13 review
Great
Posted on Jan 21, 2024
Location excellent, 20 minute walk to West Kowloon Station, your connected to Harbour plaza for shopping. Internet is about 120Mbps up load and down load. The gym is adequate you need your room key to access on the 4 th floor and one lift won't go to this floor all of the others will. Bell boys and staff are very friendly. I was on the 11th floor facing a side street so no Harbour view this time. Would I stay their again Yes...Room has a safe and mini fridge. Oh aircon is crazy cold..
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Deluxe Room
Stayed in Jul 2024
Couples
1 review
Very Good
Posted on Jul 15, 2024
Prince Hotel strength is the location, in the heart of a shopping & business area, as well for food & bar lovers, night time. For those, who are looking for a short stay up to 3 nights for shopping these is one of the best option to stay. The Hotel was renovated in 2023, rooms have enough size, even for a small family with 3 people. A very good relation price / room value . Finally the breakfast has several options.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Superior Room
Stayed in Jun 2024
Other
1 review
Very Good
Posted on Jun 4, 2024
A very nice big and clean room. I had a great time and I can totally relax. The staff at the front desk is super nice.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
BenjaminFranklin
Superior Room
Stayed in Nov 2023
Couples
18 review
Very Good
Posted on Nov 28, 2023
Located at a reasonably good area but a little distance from the metro service and amenities are good. It would be nice if the bed can be a king size bed, anyway I would suggest the hotel to check on the mattress to ensure that they are not out of shape
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Prince Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Marcelino
Superior Room
Stayed in Mar 2024
Couples
2 review
Outstanding
Posted on Mar 7, 2024
Renovated rooms and room size is big, convenient location, big beds. Hotel is veryClean and smells good
Response from Property: Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Prince Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong