Harbor City, No.13 Canton Road, Tsim Sha Tsui, Yau Tsim Mong District, Hong Kong, ChinaView Hotel Details
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GATEWAY HOTEL HONG KONG Guest Reviews
4.4/5
Very Good
3213 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(3213)
Positive reviews(3039)
Reviews with photos/video(630)
Convenient for shopping(288)
Large rooms(234)
Friendly front desk staff(78)
Stayed multiple times(50)
Close to metro(48)
Excellent afternoon tea(15)
Negative reviews(169)
RoamToHeart
Deluxe Room
Stayed in Jul 2024
Business travelers
14 review
4.7/5
Amazing
Posted on Aug 5, 2024
Room is pretty spacious, neat and clean. Breakfast spread is good and sufficient. The only small down side is that travellers have to check in at one counter and then walk across a short stretch of the mall to the lift lobby.
Hotel is located right inside the shopping mall which makes everything very convenient. Near West Kowloon station (5-10mins taxi ride) and you can make your way to Shenzhen Futian station easily with the high speed train (just 14mins!). Will certainly recommend this hotel for business and holiday travellers!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
AmyPopo
Premier Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 19, 2024
ideal location, inthe central of TST and 2 mins walk to the clock tower.... huge room, the staff is friendly and cant ask for more!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Guest User
Deluxe Room
Stayed in May 2024
Family
2 review
4.5/5
Great
Posted on Jun 8, 2024
The hotel is situated within Harbour City which makes it an great location for shopping. Lots of big brand names within the shopping complex and also great food in the nearby neighbourhood. Kowloon Park is just across the road and is a good place to unwind and relax while surrounded by nature.
Although the hotel is a bit dated, the rooms are quite big and comfortable. Housekeeping is great and helped my children to arrange their items neatly on the bed.
Overall a great experience at Gateway hotel and I would stay there again when I visit Hong Kong in the future.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
QQQQQQQQQQ
Superior Room
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Great stay. Nice room. Bed is comfortable. Will definitely stay here again.
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Colaassa
Superior Room
Stayed in May 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on May 29, 2024
Clean and comfortable very nice also the staff is kind of friendly
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
EMILYRR7777
Superior Room
Stayed in Nov 2023
Family
42 review
5.0/5
Outstanding
Posted on Nov 30, 2023
You can't believe how great this hotel is😻, The hotel environment is comfortable, elegant and fashionable. Most importantly, the hotel hygiene is very good. The hotel rooms are clean, tidy and comfortable, and the rooms are spacious and quiet👍🏼
你简直不敢相信这家酒店有多棒。 。酒店环境舒适、优雅、时尚。最重要的是,酒店卫生很好。酒店客房干净、整洁、舒适,房间宽敞、安静。酒店连着海港城广场,酒店门口出来就是广州,周边一带是著名景点风景和名牌商品集中区。。
6/18
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
mikeipyc
Superior Room
Stayed in Feb 2024
Couples
28 review
4.7/5
Amazing
Posted on Feb 8, 2024
very convenient location, the room is clean and nice, will book again
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Puiiz Duangkamon
Superior Suite
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Hotel in good location
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Elizabeth
Superior Room
Stayed in Jun 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Sep 6, 2024
Super good location! Literally inside the Harbour City mall.
Would definitely stay there again
Ellison Mystery
Deluxe Room
Stayed in Jun 2024
Couples
7 review
4.7/5
Amazing
Posted on Jun 10, 2024
This hotel is good and is literally in The Harbor City, a nice shopping street !! It’s very quiet inside the hotel, despite being in a busy street.
The rooms and beds are kinda small though. Was a good stay, could use more amenities like combs etc.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Jinggay
Superior Room With Extra Bed
Stayed in Nov 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Best hotel as always!!! From location, food choices, shops and near an MTR station, you can never really ask for anything more!!!
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Casey:
Superior Room
Stayed in May 2024
Couples
1 review
3.7/5
Posted on May 26, 2024
Gateway has the best location. Maybe an upgrade on the room amenities such as a bidet in the bathroom and beddings such as pillows comforter. Pillows were too soft and comforter were too thin.
Response from Property: Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Goldeneye888
Superior Room
Stayed in Apr 2024
Family
2 review
3.7/5
Posted on Apr 28, 2024
Friendly staff. Room was clean but carpet and chairs were dirty. It's in a great location where you can access good food and shopping malls. A great view of the harbor is just a few minutes away. Citibank, 7 Eleven, minimart, Tsim Sha Tsui MRT station are all within walking distance. There is also a self-service laundromat just a few blocks away where you can do your own laundry for less than $60 HKD. I recommend that you do your own laundry and do not pay somebody to do your laundry because they might steal your clothes. It happened to me several years ago and they stole my Tommy Hilfiger shirts. As a person who was born in Hong Kong, I can honestly tell you people in Hong Kong are deceiving and dishonest. I paid everything with cash and I would not trust them with my credit cards. I might come back to his hotel again. the next time I visit. Overall I'm satisfied.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our cleaning service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Ann ph
Superior Room
Stayed in Oct 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 27, 2023
The staffs of this hotel is extremely helpful and friendly!
Nearby the hotel there are many nice restaurants
Response from Property: Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong
Alessandro Antonicelli
Superior Room
Stayed in Apr 2024
Family
5 review
2.7/5
Posted on Apr 5, 2024
Despite the fact that we’ve agreed to upgrade our package to the Continental one, which costed us 1500 HK more, and which gave us access to the Lounge at 15 floor, we were treated very badly by the staff simply because they have a surreal policy against children below 13 years old. I had to argue a lot until they’ve accepted my complaint of having paid extra for a service and being not able to enjoy it simply because of the age of my kids. Arguing when you are on holiday and all you want is to relax, it’s awful in itself already. Then they told me that if I wanted to join the LOUNGE again, they would have provided a private meeting room for me and my family to eat and drink. So we did. But that’s also being frustrating because we felt we were in a jail and our polite and well educated children could not leave the meeting room at all! This is not a children friendly hotel. And it’s a shame for me in particular, being and Italian, since they called their chain after Marco Polo. There is nothing about the curiosity of life and adventurous spirit of Marco Polo in this attitude. Will not visit here anymore.
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong