GATEWAY HOTEL HONG KONG Reviews

Despite the fact that we’ve agreed to upgrade our package to the Continental one, which costed us 1500 HK more, and which gave us access to the Lounge at 15 floor, we were treated very badly by the staff simply because they have a surreal policy against children below 13 years old. I had to argue a lot until they’ve accepted my complaint of having paid extra for a service and being not able to enjoy it simply because of the age of my kids. Arguing when you are on holiday and all you want is to relax, it’s awful in itself already. Then they told me that if I wanted to join the LOUNGE again, they would have provided a private meeting room for me and my family to eat and drink. So we did. But that’s also being frustrating because we felt we were in a jail and our polite and well educated children could not leave the meeting room at all! This is not a children friendly hotel. And it’s a shame for me in particular, being and Italian, since they called their chain after Marco Polo. There is nothing about the curiosity of life and adventurous spirit of Marco Polo in this attitude. Will not visit here anymore.