TOWNPLACE WEST KOWLOON Reviews

Response from Property: Dear Guest,Thank you for the fantastic feedback regarding your stay at TOWNPLACE WEST KOWLOON. We are delighted that you had an enjoyable experience with us. Providing our guests with a seamless and accommodating experience is of utmost importance to us. Your kind words about our helpful and friendly staff members are greatly appreciated, as they reflect our commitment to delivering exceptional service. Your positive review is a testament to our team's dedication to ensuring our guests feel welcomed, valued, and well-cared for throughout their stay and beyond. We are committed to maintaining this level of excellence and to creating memorable experiences that exceed our guests' expectations.Thank you for taking the time to share your feedback. We are honored that you chose TOWNPLACE WEST KOWLOON for your visit, and we can't wait to welcome you back in the future.Sincerely,Gary Fung - Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear Irene_Lai,We are truly grateful for your positive feedback about your experience at our hotel. It means a lot to us that you enjoyed your stay at TOWNPLACE WEST KOWLOON.Your comments about our Frontline staff - Yannis, are genuinely heartwarming. They are a vital part of our team, and your positive feedback about them not only warms our hearts but also motivates them to continue delivering exceptional service. Ensuring our guests receive exceptional service is not just a duty but a commitment we take very seriously. Your kind words are a testament to our team's hard work and the value we place on your experience.Thank you again for your glowing review. We want you to know that we are committed to consistently exceeding your expectations. Your positive experience is our top priority, and we look forward to welcoming you back in the future, where we will strive to exceed your expectations once more.Sincerely,Gary Fung – Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear Giam man,Thank you so much for the wonderful feedback on your stay at our TOWNPLACE WEST KOWLOON. We are thrilled to hear that you had a great experience and that you would choose us again for your future Hong Kong trips.Your kind words about the fantastic service and the new and comprehensive facilities are music to our ears. As a team, we strive to deliver an exceptional hospitality experience for all our guests, and it is incredibly rewarding to know that our efforts have paid off.We are grateful for your loyalty and trust in our brand. Feedback like yours not only motivates us to maintain our high standards but also inspires us to continue enhancing our offerings to ensure our guests consistently enjoy a memorable stay.Thank you again for taking the time to share your positive review. We look forward to welcoming you back the next time you visit Hong Kong, where we will go above and beyond to exceed your expectations once more.Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON

Response from Property: Dear Elvis Chau,We are truly grateful for your positive feedback about your experience at our hotel. It means a lot to us that you thoroughly enjoyed your stay at TOWNPLACE WEST KOWLOON.Your comment about Rose, our Frontline staff, demonstrates our genuine attentiveness to your request. Ensuring our guests receive exceptional service is not just a duty but a commitment we take very seriously. Your kind words are a testament to our team's hard work and the value we place on your experience.Thank you again for your glowing review. We want you to know that we are committed to consistently exceeding your expectations. We look forward to welcoming you back in the future, where we will strive to exceed your expectations once more.Sincerely,Gary Fung – Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear OneO1,Thank you so much for your great review! We are truly grateful for your kind words and are delighted you enjoyed our facilities. We strive to create a welcoming and comfortable environment for all our guests, and your feedback dramatically affirms our efforts.We hope to welcome you back soon! We are constantly working to improve our services and facilities, and your feedback will help us continue to create a memorable experience for all our guests.We look forward to welcoming you back in the future!Sincerely, Gary Fung – TOWNPLACE WESK KOWLOON

Response from Property: Dear Joseph,We appreciate your kind review of your stay at TOWNPLACE WEST KOWLOON. We truly delighted you enjoyed our unique SKYBOUND pool and recommend our hotel to other travellers. It's definitely a boost for us every time we hear positive reviews such as this.We look forward to having you again as a guest in our hotel and are always pleased to be your second home when you're in the area. Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON

Response from Property: Dear Karenlovesusie,Thank you for taking the time to share your overall experience at TOWNPLACE WEST KOWLOON. We are delighted to hear that you thoroughly enjoyed your stay with us.We are thrilled you loved the hotel's ambience, location, and incredible harbour view. As a hotel committed to exceeding guest expectations, your positive feedback is truly heartwarming and motivates us to continue delivering exceptional experiences. We are dedicated to ensuring that every aspect of your stay is memorable and comfortable.We are especially pleased that our front desk team accommodated your early arrival by providing a place to rest in the lounge and preparing your room earlier than the regular check-in time. Our goal is to ensure a seamless and comfortable stay for all our guests, and we are glad we were able to meet your needs in this regard.However, we are truly sorry that you had to face the air conditioning issue in your room. We understand the inconvenience it must have caused. We appreciate you bringing this to our attention, and our Chief engineer will review the issue to identify potential solutions to enhance the comfort level. Maintaining a pleasant in-room environment is our top priority.Thank you again for your valuable feedback. We are honoured that you would consider booking with us again, and we look forward to welcoming you back. Please do not hesitate to reach out if there is anything else we can do to make your next visit even more enjoyable.Sincerely,Gary Fung – Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear Guest,We are thrilled to learn that you enjoyed your stay at TOWNPLACE WEST KOWLOON, particularly the room with the stunning harbour view and the exceptional amenities that set our hotel apart. Your positive feedback about these unique features is truly appreciated.Your willingness to book with us again is greatly appreciated. As a hotel, we are unwavering in our commitment to consistently providing a high-quality experience that offers excellent value to our guests. We are honored that you had such an enjoyable stay with us and would consider returning in the future. Your feedback reinforces our commitment to maintaining the standards that have earned your satisfaction.Thank you once again for your kind words. We can't wait to have you back at TOWNPLACE WEST KOWLOON, where we'll strive to make your next stay even more enjoyable.Sincerely,Gary Fung – Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear Louise B,Thank you so much for sharing your feedback about your stay with us. We are delighted you had a positive experience. We also have larger rooms and different layouts, namely Deluxe One Bedroom, Deluxe Two Bedroom, and Deluxe Three Bedroom, that may cater to various needs and budgets. Our hotel is ideally situated by the seaside, just a 5-minute walk to the V Walk shopping center. This prime location offers a plethora of dining, entertainment, and shopping options. Moreover, we are adjacent to Nam Cheong MTR Station, providing a seamless cross-platform interchange between the Tuen Ma line towards Tuen Mun and the Tung Chung line towards Hong Kong. With just two stops to Tsing Yi station, where you can interchange the Airport Express line towards HK Airport and AsiaWorld-Expo, the entire city is at your fingertips. We hope this convenience adds an extra layer of excitement to your future visits.Please don't hesitate to reach out if there is anything else we can do to assist you.Thank you again for your valuable comments. We wish you all the best.Sincerely,Gary Fung – Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear Guest User,We appreciate your kind review of your stay at TOWNPLACE WEST KOWLOON. We truly appreciate your kind words about our staff and recommend our hotel to other travellers. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Rose and Nicole know that they made an impact during your stay. Moreover, we are delighted you enjoyed our unique gym, SKYBOUND pool, and basketball court, HOOPS. Our gyms are not just any gyms; they are commercial grade and feature Technogym and SIDEA Fitness, the world's leading gym brands. We hope these unique features add to your stay. On your next visit, we would advise you to download our hotel app "TOWNPLACE" to have seamless check-in operation, unlock the guest room door, and use home automation to control the light and air-conditioning in the guest room. You can also place orders and request amenities through eConcierge via the hotel app; by then, you will have more convenience and a better experience.We look forward to having you again as a guest in our hotel and are always pleased to be your second home when you're in the area.Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON

Response from Property: Dear Wing3112,We appreciate you providing us with such detailed feedback about your stay at TOWNPLACE WEST KOWLOON. We are glad to hear that your overall experience was positive. We are disappointed that our room service schedule did not meet your expectations. Since we are an environmentay friendly hotel, we will be making up the room every three days, yet we will replace the towels and clear the trash bin during the time you request. Regarding the room key card issue, our Director of Front Office would like to speak with you personally to understand the details of the incident. Please feel free to email us with any further information. Additionally, our Chief Engineer will review the wardrobe lights in all rooms and make the necessary improvements to ensure that every guest room is always in top condition.We will continuously review it and aim to create the best stay experience for our guests. We hope to have another opportunity to renew your experience at our hotel, and we look forward to welcoming you back on your next visit to Hong Kong.Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON

Response from Property: We greatly appreciate you taking the time to share your feedback about your stay at TOWNPLACE WEST KOWLOON. Your insights are invaluable and help us improve our services for all our guests. We regret to hear that our service to you is not perfect. Moreover, your comments and suggestions are highly acknowledged. Please be assured that our Director of Housekeeping will review our cleaning service chain and take appropriate measures to improve it.We apologize for our service defect. Looking forward to having an opportunity to serve you again soon owing to your kind understanding. Sincerely,Gary Fung - Hotel ManagerTOWNPLACE WEST KOWLOON

Response from Property: Dear JLi, Thank you so much for the wonderful feedback on your stay at our TOWNPLACE WEST KOWLOON. We are thrilled to hear that you had a great experience and that you would choose us again for your future Hong Kong trips. Your kind words about the fantastic service and the new and comprehensive facilities are music to our ears. As a team, we strive to deliver an exceptional hospitality experience for all our guests, and it is incredibly rewarding to know that our efforts have paid off. We are grateful for your loyalty and trust in our brand. Feedback like yours not only motivates us to maintain our high standards but also inspires us to continue enhancing our offerings to ensure our guests consistently enjoy a memorable stay. Thank you again for taking the time to share your positive review. We look forward to welcoming you back the next time you visit Hong Kong, where we will go above and beyond to exceed your expectations once more. Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON

Response from Property: Dear leonard woods,We are truly grateful for your choice to stay at TOWNPLACE WEST KOWLOON and are delighted you enjoyed our hotel's common areas and design. Thank you so much for your feedback regarding the air conditioning settings. We sincerely apologize for any discomfort this may have caused during your stay. Your experience is important to us, and we would appreciate it if you could provide more details about the specific issues you encountered. It will help us address the problem more effectively.We hope that this stay will not hinder your overall impression and that you will allow us to welcome you back in the future.Sincerely, Gary Fung Hotel Manager - TOWNPLACE WEST KOWLOON