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January 20, 2024
Using a well-known booking site, I had booked a 'king room with balcony' at this establishment. I arrived after a strenuous day of travel, hoping to flop onto my bed after having a cigarette on the balcony. I was shown to a FAMILY room (on the 4th floor without elevator) WITHOUT balcony. When I complained, the owner/manager told me that there were no rooms with balcony available. This is a well-known scam in Vietnam. Promise a nice room and when they exhausted travelers arrive, they will put up with a crappy room. This needs to stop. Moreover, the owner then reported me to the well-known booking site as a 'No-Show', thus saving herself the commission and robbing me of the opportunity to write a salted review on said well-known booking site. Appalling business practices at Sunny Guest House..... book at your own risk