Sofitel Saigon Plaza Reviews

Response from Property: Dear ddlow,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our outstanding service and spacious, clean rooms. We appreciate your suggestion regarding the room lighting and will look into making improvements. We hope to welcome you back soon!Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We’re thrilled to hear that our staff exceeded your expectations. We look forward to welcoming you back soon!Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear Valued Guest,Bonjour and greetings from Sofitel Saigon Plaza.It sounds like you had quite the comparison between Sofitel and Majestic! We're glad to hear that Sofitel stood out with its attentive staff, spacious rooms, and awesome pool. It's always nice to receive treats upon arrival, even if there were some minor issues like the TV remote and coffee quality. Saving money while still enjoying a great experience is definitely a win-win. Thank you for sharing your experience with us!Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear LesterNg,Bonjour and greetings from Sofitel Saigon Plaza.It's fantastic to hear about your exceptional experience at Sofitel Saigon Plaza! We're thrilled that our team, especially Abbie, made you feel warmly welcomed and ensured a smooth check-in process. Clean and comfortable rooms, along with a great breakfast selection, are essential components of a memorable stay, and we're delighted that you found them to your liking. Your kind words about our hospitality and service truly mean a lot to us, and we're honored to have exceeded your expectations. We can't wait to welcome you back for another magnificent stay during your next trip to Vietnam! Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear Kian Chong,We're delighted to hear you enjoyed your experience with us! Thank you for your kind words about our rooms, food, and impeccable staff. We strive to provide the best service possible, and we're glad we could exceed your expectations. We look forward to welcoming you back soon!Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear MattSchmatt,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for choosing to stay with us for the second time! We appreciate your loyalty and are delighted to hear that you had an overall happy experience. It's wonderful to know that our location, room size, and condition met your expectations.We apologize for the inconvenience with the bathtub drainage and assure you that we will address this issue promptly. Your feedback on the solid breakfast, quiet nights, and the helpfulness of our staff is encouraging. We understand your consideration of the pricing and are glad it remains acceptable for the quality associated with an international brand.We look forward to welcoming you back for your next trip and appreciate your continued trust in our property.Sincerely,Huyen DangQuality Control Manager

Response from Property: Dear chung ter,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay. We understand the importance of a good night's sleep and offer a variety of pillow options to accommodate our guests' preferences. You'll find a Pillow Menu available through our QR code, allowing you to select from different pillow types for a more restful sleep. We look forward to welcoming you back for an even better stay.Sincerely,Huyen DangBrand & Quality Control Manager

Response from Property: Dear carrieer94,Bonjour and greetings from Sofitel Saigon Plaza.Thank you so much for your kind words! We're thrilled to hear that you enjoyed the attentive and warm service at our hotel and club lounge. It's fantastic to know that your experience was always pleasant, and you found value in the club room privileges. We appreciate your feedback and look forward to welcoming you back for another delightful stay.Sincerely,Huyen DangQuality Control Manager

Response from Property: Dear Christopher H.,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your kind words and recommendation! We're pleased to hear that our service, environment, and cleaning met your expectations. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another excellent experience.Best regards,Huyen DangQuality Control Manager

Response from Property: Dear _TSXXaqfx811****,Bonjour and greetings from Sofitel Saigon PlazaThank you for your kind feedback! We're delighted to hear that you enjoyed your stay at our hotel. It's wonderful to know that our high maintenance standards and diverse breakfast options met your expectations. We strive to provide a comfortable and globally appealing experience for all our guests. We look forward to welcoming you back on your future travels!Sincerely,Huyen DangQuality Control Manager