Yuki Mak
February 12, 2025
I have never had such a bad experience and will never stay here again. This is the first time my luggage has been stolen!
1. The check-in process was confusing: There was no specific location for guests to check in. We had to contact the host to check in by ourselves, but since we didn't have a Vietnamese phone number, this was very inconvenient. I saw that there were other guests who were as helpless as us, but the staff on the scene did not offer any help. Finally, a person who seemed to be an agent helped us contact the landlord, and the landlord finally arrived half an hour after the call.
2. The room hygiene is poor and the environment is shabby: The room hygiene is very poor and very dusty. We had to clean it ourselves before we could use it. The TV was broken, and the worst thing was that the door lock was broken. We had to push the cabinet behind the door every day before we could sleep.
3. Extremely low security: This is the most outrageous thing! During the check-in process, the luggage was stolen for no reason. I informed one of the security guards downstairs, but his attitude was very bad and he ignored me. Finally, I informed another security guard and asked him to contact the agent. Half an hour later, a girl who we didn’t know brought our luggage back and told the security guard that the cleaner had taken it away. She left without saying a word to us or even an apology. The point is that we hadn't checked out yet, and the cleaner only stole one of our luggage.
4. The building staff lacks training: I still don’t understand why that person stole our luggage? The girl claimed that the cleaner took our luggage while cleaning, but when we returned to the room to check, we didn't find that he had cleaned anything for us, and he didn't even emptied the trash can. It's obvious they are lying.
Summary I have never had such a bad experience
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