The hotel is very good, the facilities and hygiene are not losing four stars, the service itself is good, but there are fewer people, the front desk reception and room service are all big brothers and sisters, sometimes can not separate. The booking process was swung several fold, with the child booked a twin bed, after the reservation was successful, the hotel notified that there was no room, communication upgraded a big bed suite, two children could not sleep in one bed, and finally negotiated a mattress in the living room. The whole communication process was smooth and the service awareness was strong. After check-in, the facilities and hygiene are very good. The service staff made an extra bed before and after busy, but I was fast asleep and found that the room was not hot water. I could take the child to the check-out room next door without cleaning under the coordination of the hotel. And the new guests could stay at any time. I had to run to borrow a shower. Later, the child did not want to take a bath in the room where someone else lived. I could take a cold shower in my room. Although the hotel staff was responsible and flexible, it was ultimately the responsibility of the facilities not being checked in time. After taking a cold bath and sleeping in the middle of the night, I found mosquitoes. I didn't find mosquito coils in a clear place. I couldn't bother the staff in the middle of the night. The child bit the bag. Catch the high-speed rail, check out at 5 am, the location is very close to the West Station, the door is a road, easy to take a taxi, about ten minutes to reach the West Station. If it is not for these accidents, it is a very good hotel, the first choice for Harbin next time.
Perfect
535 Reviews