Harbin Friendship Palace Hotel

The hotel has a great location and the service is good, but it has just been renovated and has a strong smell. I only slept for three hours at night and changed hotels immediately after breakfast. After half a year, the smell is gone, but it's still worth a visit.

The worst hotel service I've ever stayed in. (It was clearly a five-star hotel, but it was made into less than a two-star hotel.) The reputation that Harbin Culture and Tourism had worked so hard to build was destroyed in this way. Let me explain it to you below 1. When we checked in when we first entered the hotel, there were four staff members at the three computers at the front desk. No one greeted us, and no one checked us in. We just waited at the front desk (at this time, all the staff at the front desk were dealing with a guest's extension issue). After about 8 minutes, my companion asked if we could check in. An older sister (similar to a foreman) looked up and squinted her eyes and said that the room had not been cleaned up yet and it was already past three in the afternoon. And this is the first sentence he said to me till now. About 10 minutes later, a staff member slowly looked up and asked, "Are you here to check in?" I was so angry that I laughed. If we are not here to check in, are we here to apply for a job? 2. We drove from Xuexiang to Harbin. The road was covered with snow. We came from the south without snow tires, so we were very tired. We finally got back to the room and just dozed off when we faintly heard the doorbell (just one). He didn't say anything and before I could react, he opened the door and came in. I was stunned. Who came into my room directly? There were two people on the bed, and he just ran in. I asked who he was and said he was here to deliver fruit. Is this how the service works now? Instead of sending fruits like this, it is better not to send them at all. Instead of learning how to provide service from others, the staff from top to bottom are not trained. 3. The next day when I was having breakfast, I heard a guest saying that such a big hotel had such poor service awareness. Then three waitresses were cleaning the table on my right, saying bad things about the guest. I was right, he just heard it wrong. After a while, they came to clean the table on my left and were still saying that this guest was just looking for trouble. Even eating breakfast has been affecting my mood. I don’t know if it’s the same from top to bottom in the hotel, but it’s the same from middle-level leaders to service staff. 4. As shown in the picture, the bag of takeout I left the night before (I left it outside the door), was still outside the door when I checked out at around 11 o'clock the next day. In such a big hotel, was there not a single waiter, cleaning lady, or supervisor passing by my door? 5. The kettle was also dirty. My companion thought it was scale, but when he smelled it, it was smelly. How can scale smell bad? We asked the housekeeping staff to change the kettle for us. (This was the only time I heard the staff say sorry) I didn’t expect it was the auntie in the guest room. The hotel is in such a good location and is newly renovated. If you don't reshuffle your cards properly, bankruptcy is inevitable sooner or later.

The hotel is in a very good location, right outside the subway station; Central Avenue is a 5-minute walk across the street; and the Songhua River Ice and Snow Carnival is just outside the back door of the hotel. It is very convenient here for shopping, eating and entertainment. The hotel was just renovated last year, so the internal facilities are also great and worth staying in.

The room was newly renovated. I learned from the front desk that it is still in the trial operation stage. It is inevitable that there will be some smells after the renovation, but the room is very clean and the decoration is bright and generous. The hotel has an excellent location and convenient transportation. It is within walking distance of Central Street and other attractions and subway stations. The scenery is beautiful and the Songhua River is next to it. You can see the Songhua River Cableway while having breakfast in the morning. The service is meticulous and considerate, and the waiters are very enthusiastic.

After the renovation, the facilities and equipment are very good, very quiet, very convenient for travel, and the breakfast is also rich and delicious

The lobby is a bit cold, the room is small and the facilities are new