taemc
September 16, 2024
The advantage of this hotel is that it is conveniently located and very close to the check-in attractions! Metro Line 2 is next to it.
I can't praise the management and service of the hotel. I'm sorry for the brand of "Victoria Hotel": the bed was only cleaned once on the last day of the five-day stay, but the six pairs of slippers we changed on the floor were always in the room! There was a sign "Please clean the room" on the door handle in front, but the bed was not made!
There are two remote controls for the TV, and there is no introduction to use! I went to the front desk many times in a few days, but the problem was never solved. I didn't see the TV image for five days!
There are four steps at the entrance of the hotel, and there is no ramp, which is unreasonable!
In addition to the fire safety reminder, there are no other reminder instructions in the hotel. There are only two Chinese and English check-in safety reminders in the room.
Even asking for the hotel business card was found in the drawer at the front desk!
There is poor contact when the power socket is used. It is recommended to repair and replace it!
The breakfast room is on the second floor. There is no reminder sign, and the meal ticket must be printed in advance every day!
There is only one swivel chair in the double room, which is very flexible and extremely unsafe! It is recommended to configure at least two stools! You can't stand one person and sit one person!
Considering that I did not receive the service I deserved, I was a customer of Victoria Hotel with an agreement for more than ten years, so I have a better understanding of the hotel management service requirements of this brand. What I wrote may be a bit serious, please understand!
Original TextTranslation provided by Google