Bali Siji Hotel

We came to stay on the 3rd. The day before, my friend and I were playing in Snow Valley and booked the wrong room for the 2nd. I didn't pay attention. I came to Erbin to play for 4 or 5 days and was really satisfied. I felt that I was taken care of very warmly everywhere. I was too tired on the last day. I didn't expect that I booked the wrong time. When we arrived at the hotel lobby, a woman, the lobby manager, told us that we had booked the wrong time and could only extend it to 6 pm. We couldn't change the time. We booked it so late after 12 o'clock on the 2nd night. Snow Valley also had power outages and network outages for several times. I accidentally booked the wrong time. I asked if I could change the time or cancel it and book it again. The woman's attitude was very firm and she didn't refund us. She said that she had reserved the room for one night. But we didn't come to stay and no one from the hotel contacted us. Why didn't we stay? What's the point of reserving it for me? Isn't the hotel room for people to stay? We didn't stay, but we deducted one night's money. Whose problem is it? Who is taking advantage of whom? She said she was the lobby manager. After understanding the situation, she didn't try to find a solution and said that it couldn't be solved. She could only delay it. We need to stay and sleep at night. I thought that staying in your hotel means sleeping here at night. You don't consider our feelings. What's the point of booking a hotel and only staying for a while? We just wanted to see if they could process the application and change the time for us. It was indeed a mistake today. We booked it at midnight yesterday and no one showed up. If they said they would not refund us, they would not refund us. Can't such a big hotel understand the guests? I have been in Harbin for a few days and have never encountered a business that did not solve our problems. Harbin is so big, do we have to stay in your hotel? Isn't it the reputation accumulated by the service and the trust of the guests that a 16-year-old hotel relies on for such a long time? The attitude and ability of the lobby manager in handling things are very poor. There are plenty of people who can do it. At three or four in the afternoon, my friend and I, two girls, stayed in the hotel lobby for a long time with our luggage and no one helped us. We had to call Ctrip customer service. Ctrip customer service was very understanding and tried to find a way to discuss with the hotel to help us solve it. Ctrip called the woman and the result was that she could only extend our time to six o'clock. I was really angry. Why can't the lobby manager of Harbin Hotel understand the guests' problems and not consider the guests' feelings? We spend money not to be angry, but to let you solve the problem. Even if she tried to help us communicate with the leaders or apply for us, she didn't have an attitude of wanting to solve our problems. This is what made me angry. If she had an attitude, even if she couldn't solve the problem in the end, we wouldn't be so angry. My friend was going to call 12315 to ask Harbin Tourism Group whether they could solve such a big problem for us. It was not until we said we wanted to complain that a male manager came and knew our situation and called Ctrip customer service to discuss it. He said the hotel could help us cancel the order and we needed to give Ctrip a list. The hotel would refund the money and we just needed to book another night. Our problem was solved in just a few words. Then why didn't the female manager cancel our order and had to pay for one night's room for nothing? She said we had to call 12315. The attitude of the female manager was obviously much better. She had to make us angry and make a big fuss before she would find a solution, right? If it could be solved, why didn't they solve our problem at the beginning? The hotel should assess the ability of its employees. A lobby manager doesn't even have the ability to handle things. We ** also have some fans and like to travel and check in everywhere. We have stayed in Shanghai Marriott, Jeju Island, Grand Hyatt, Phuket, The Rac, Beijing's Park Hyatt which costs three to four thousand per night, and all kinds of hotels at home and abroad, and we have never encountered a situation like this. When we stayed at the Ritz in Harbin, we went to the high-altitude bar and the waiter enthusiastically told us where the most photogenic spot was. We didn't ask for the Christmas theme surrounded by the fence, but they took down the fence and welcomed us to take pictures. They were providing services for us. Is the female manager responsible for the impact of publicity on the image of your hotel? Two girls were very tired after going out for a few days and paid for a hotel and encountered such a thing. Thank you to the responsible male manager for giving a good review to your hotel and the male manager. He opened a room for us and gave us breakfast. The hotel is good and the shampoo is easy to use. The bed in the room is very soft and comfortable. I was very tired and I was very sleepy when I lay down. The projection is very clear and the screen is big enough. It is very convenient to order takeout and there is a robot to deliver the food. You don’t have to go downstairs to get it. The air conditioner cannot be adjusted. There is no window in our room. It is a bit too hot. The oysters for breakfast are not fresh and sour. I hope you can deal with it. I will stay in your hotel again when I come to Harbin next time. I hope the hotel can improve after seeing it. Only with old customers can the business be better and better for a long time.

Every city has its reasons for us to visit and miss. Harbin has become a must-visit spot for our travel and vacation in the past two years, but choosing a comfortable hotel is the most important thing. It allows us to play for a day, be busy for a day, and relax boldly. Now I strongly recommend you to stay in a hotel that you will fall in love with once you stay. It will make you feel cute when you enter. Four Seasons Hotel Paris is located in a bustling area, with the bustle and convenience of the city. There is everything nearby, and the subway and bus are very convenient. The buffet is even more delicious, really! Not only is the variety rich, but also all kinds of flavors are complete. Just look at what I chose and you will know, it's great value! The room environment is complete, and the toiletries are very high-end, so you don't have to bring your own. It's beautiful, beautiful, love it, I rarely make comments, but this time I really put my heart into it, because the hotel reception service is full of warmth like going home. It's really right to come here, it's worth it, and I highly recommend it!