SEASONS SKI HOTEL Reviews
SEASONS SKI HOTEL
No.828 Shilin Road, Songbei District, Harbin, Heilongjiang, ChinaView Hotel Details
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SEASONS SKI HOTEL Guest Reviews
4.4/5
776 review
Verified reviewsLocation4.4
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(776)
Positive reviews(734)
Reviews with photos/video(193)
Classy environment(76)
Friendly front desk staff(57)
Close to amusement park(55)
Large rooms(45)
Delicious breakfast(30)
Elevator was OK(11)
Loved the night views(8)
Stayed multiple times(7)
Negative reviews(42)
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
6 review
Posted on Jul 16, 2024
I wasn't impressed for the price honestly. The room was pretty average. The bed and tv was good at least. Shower was OK. The breakfast was really bad. I expected much better! Wouldn't stay again.
Response from Property: Hello, VIP. We deeply apologize for your feedback. We noticed that you were not very satisfied with our breakfast and would like to know if you were dissatisfied with our dishes or our service. You can call our front desk to learn more and make improvements. We apologize again for your poor stay experience.
Guest User
Superior Double Room
Stayed in Jan 2023
Travel with friends
3 review
Outstanding
Posted on Jan 16, 2023
Everything was epic
Abby
Superior Double Room
Stayed in Jan 2023
Travel with friends
10 review
Posted on Feb 10, 2023
Hotel is in a good location. Easy enough to get to the ice and snow world, quick taxi ride. Hotel itself is nice enough, room was very big and the bed was comfortable. Front desk staff were super helpful especially for helping us arrange a large taxi for all of our luggage. Only real big bear was the room was insanely hot and no way to control the temperature, couldn’t sleep due to the heat, neither could my friends in their rooms. So we had to open windows which wasn’t ideal due to the high pollution levels outside. If management could allow the use of the air con in the room it would have made sleeping a lot more comfortable.
Response from Property: .
Toni06
Superior Double Room
Stayed in Jan 2023
Travel with friends
25 review
Amazing
Posted on Feb 3, 2023
Great room for the money. Very spacious and clean. The hotel staff were very friendly and helped us order a taxi to the airport.
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Frank Herman Schubach
Superior Double Room
Stayed in Jan 2023
Couples
3 review
Outstanding
Posted on Jan 29, 2023
Great hotel and great location. Not too far from everything you want to see in Harbin. Very clean and the staff was very helpful. Buffet breakfast was also good 👍🏻
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Evan Burns
Superior 2-bed Room
Stayed in Jan 2023
Travel with friends
11 review
Great
Posted on Jan 26, 2023
Amazing hotel. Warm and beautiful, close to the ski center and shopping mall. Staff is helpful, even upgraded our room just because our key cards didn’t work!
Response from Property: Dear guests: Hello! Thank you for coming, and sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. We can get your praise. We are deeply honored, and at the same time, we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Tian Natasha
Superior Double Room
Stayed in Jan 2023
Travel with friends
31 review
Posted on Jan 14, 2023
My experience here was okay. I was surprised to find out that they didn't have a central A/C system in the room. The room was a bit chilly, so I was offered a second duvet because there was no remote controller in the room to control the heater. I didn't sleep well the two nights I spent there. However, I think the hotel staff was helpful and the check-in was fast.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Double Room
Stayed in Jan 2023
Family
1 review
Posted on Jan 10, 2023
The hotel location is not convenient to several attractions . There us no good restaurant or metro or bus stop near by . The hotel staff are good and friendly and very helpful but the location is not convenient .
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us. If you come here next time, you hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Tiny Nontando
Superior Double Room
Stayed in Jan 2023
Travel with friends
1 review
Posted on Jan 11, 2023
The hotel was ok, clean, warm and the receptionists were friendly
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Family Room
Stayed in Dec 2022
Family
28 review
Outstanding
Posted on Jan 3, 2023
Great hotel and well priced. Friendly staff and nice breakfast.
Response from Property: Thank you very much for your support and love for Aoxue. It is our unchanging belief to provide meticulous, warm, considerate and considerate service to every guest. With your understanding, we will redouble our efforts. Looking forward to your stay again.
KinkiKwok
Superior 2-bed Room
Stayed in May 2022
Business travelers
49 review
Posted on May 27, 2022
I think it is good for business trip. Maybe will try it next time.
Response from Property: Dear guests: Hello! Thank you for your stay and comment on us in your busy schedule. It is our consistent pursuit to serve every guest well. We will uphold our unchanging belief that we will provide every guest with meticulous, warm, considerate and considerate service. All staff of the hotel look forward to your check-in again. I wish you good health. Thank you!
Guest User
Premier Deluxe Suite
Stayed in Jan 2022
Family
2 review
Amazing
Posted on Feb 3, 2022
The staff were very friendly and courteous. The facilities were adequate, though an earlier breakfast would have been nice for ease of getting to other areas of the city early. We did not have the breakfast each day because of this, but when we did the selection was decent. The gym was delightful as the weather was cold for outside exercise. It's hours were suitable for early and later workouts (6:30am - 9:30pm).
The room was a highlight as it was spacious, clean, quiet, and well maintained. It was warm enough for cold winter nights, and comfortable.
We would highly recommend this hotel for a pleasant stay in Harbin. It is about 13 km from many of the main sights of Harbin, but that allows for some distance from the busyness in the festival times.
Guest User
Superior 2-bed Room
Stayed in Jan 2023
Travel with friends
1 review
Outstanding
Posted on Jan 23, 2023
Loved our stay.
Guest User
Superior Double Room
Stayed in Jul 2023
Business travelers
1 review
Outstanding
Posted on Jul 13, 2023
Xiaomeng and Yuhao at the front desk have a very good attitude. The room aunts Zhou, Jiang, and Juan have very good health services. The breakfast is very rich,
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Aoxue Four Seasons Hotel and sharing your experience with us in your busy schedule! We are very happy to let you have a good time in Aoxue, and thank you very much for your praise and love for us! Your affirmation is a great encouragement to us, and we will always make unremitting efforts to provide our guests with better service and accommodation. Looking forward to seeing you and your family again, I wish you a happy family, a happy life and good health!
Jiazhen
Superior 2-bed Room
Stayed in Jun 2023
Travel with friends
8 review
Posted on Jul 1, 2023
After checking in and entering the room, I found cigarette butts on the ground!
Although you can see Sunac Paradise, the glass is too dirty!
Original TextTranslated by Google
Response from Property: Hello, thank you for staying at Aoxue Four Seasons Hotel! First of all, thank you for letting us know about the problems you encountered during your stay in our hotel. At the same time, thank you very much for your affirmation of the hotel and tolerance for the shortcomings. We are very sorry that we failed to create a satisfactory check-in experience for you. Regarding the various problems you mentioned, I will report them to the hotel's senior management and deal with them seriously. On behalf of the hotel, I would like to express my sincere apologies to you again. The suggestions of every guest are precious. I hope you can give us more good words, so that we can continue to improve! Thank you again for your stay and look forward to having the opportunity to serve you again. I wish you a happy life!