Guest User
August 6, 2022
The hotel is very good, the facilities and hygiene do not lose four stars, the service itself is good, but there are few people, the front desk reception and room service are big brothers and sisters, sometimes they can't be separated. The booking and check-in process was twists and turns. The double bed was booked with the child. After the reservation was successful, the hotel notified that there was no room, and communicated to upgrade to a suite with a large bed. The two children could not sleep in one bed. The communication process is smooth and the service awareness is strong. After check-in, the facilities and hygiene are very good. The service staff made extra beds after their busy schedules, but when they were about to go to bed, they found that there was no hot water in the room. They could only take the children to wash in the uncleaned check-out room next door under the coordination of the hotel. In addition, new guests may check in at any time. It takes running to borrow a shower. Later, the child does not want to take a bath in the room where others have stayed, so he can only take a cold shower in his own room. Although the hotel staff are responsible, they can handle it flexibly. , but after all, there is the responsibility for the failure of the facility to check in time. After taking a cold shower, I slept in the middle of the night and found that there were mosquitoes, but no mosquito coils were found in the obvious place. In the middle of the night, I couldn't bear to disturb the staff. The child bit his face. Catch the high-speed rail and check out at 5:00 in the morning. The location is very close to the West Railway Station. The entrance is a large road. It is convenient to take a taxi and you can reach the West Railway Station in about ten minutes. If it weren't for these incidents, it would be a very good hotel, and it would be the first choice when you come to Harbin next time.
Original TextTranslation provided by Google