Cheng Ai Hoon
December 10, 2024
Very positive experience since i stepped into the hotel. Stayed 5 nights, the concierge team is excellent, always eager to help and offer assistance when I have any questions like how to get to certain places etc. they always offer great meals and you could tell the chef puts in effort to ensure the quality of the food as well as variety. Even as I choose the no breakfast options, there is still a wide selection of food available . Every evening there’s snacks offered at the reception area. I particularly like the peach gum coconut fungus dessert. I do not remember all the staff name, like 银 and 单单, always smile and always go the extra mile. A gentleman in the team also directed me where to get a pair of shoes etc. the housekeeping staff offered to help me with my luggage as I was checking out. Will definitely book again if I visit Harbin! Excellent location near the morning market and the central street. Across the hotel and along the sane street, massage and hair salon, nail salon is available.