Diyu Mansion Hotel (Harbin Central Street) Guest Reviews
4.3/5
501 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(501)
Positive reviews(458)
Reviews with photos/video(75)
Classy environment(51)
Great location(38)
Easy to get around(30)
Friendly front desk staff(27)
Large rooms(14)
Tasty food(9)
Strange smell in room(8)
Stayed multiple times(4)
Negative reviews(43)
Guest User
Quiet Sleep Double Bed Room
Stayed in Jan 2024
Couples
28 review
3.0/5
Posted on Jan 7, 2024
The room was clean enough, but it smelled of cigarette smoke in every part of the hotel. People were smoking everywhere, even at the reception desk and the receptionists didn't say anything. There isn't much around the hotel, so you'll need to take a taxi to all tourist spots. Basic room.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, we will inform relevant departments to improve service quality! If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again
Asia
Quiet Sleep Double Bed Room
Stayed in Feb 2023
Travel with friends
7 review
4.5/5
Great
Posted on Feb 12, 2023
It was a great stay, we had a last minute problem with another hotel, but they were so nice to let us stay there even tough it was booked few minutes before!
The service is great, people are all so nice and friendly, the only “problem” was related to our room, that was without any window and the corridor during night there was a strong smell of smoke and cigarettes, apart from that I really recommend this place!
Guest User
Twin Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 13, 2024
Facilities: Complete
Sanitation: Clean
Environment: Good
Service: Normal
Original TextTranslated by Google
Guest User
Quiet Sleep Double Bed Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hygiene is very good, the service was enthusiastic the day before yesterday, and we also gave small gifts, so we have to try our best to satisfy ourselves. The mineral water is free. We are very satisfied.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel, thank you for your stay and comments! Your satisfaction is our greatest pursuit, and your continued support for us is the driving force for our continuous progress. Xiaojiu looks forward to providing you with thoughtful and satisfactory service again, perfecting every detail, and working hard to provide you with the most comfortable service experience. Your satisfaction is the best motivation for us, and we look forward to your visit again~
Guest User
Quiet Sleep Double Bed Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
The store owner is very considerate, the accommodation environment is clean and tidy, it is relatively quiet, and the transportation is relatively convenient.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for your support to Xiaojiu. Your comments have inspired us to move forward. Stay true to our original aspirations and we will always be happy. We are warm and hospitable and provide considerate services. Fortunately, our efforts have been felt by you. We will continue to show you the best of the hotel and look forward to your next visit! ! I wish you a good mood every day! !
Guest User
Premium Family Room
Stayed in Feb 2024
Family
18 review
4.0/5
Very Good
Posted on Feb 19, 2024
The room is average, relatively old, one floor tile is cracked, and the door is not very good. Housing prices are very expensive during the Spring Festival. Buses are quite convenient, and taking the subway is also quite convenient. You can use Alipay on your mobile phone to get everything, so you don’t even need to buy a ticket.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments of your opinions to carry out key training and rectification projects on the rooms to improve the service quality. Xiaojiu will continue to improve and perfect various services. Xiaojiu looks forward to visiting again! I wish you: good work and happiness every day!
Guest User
Boutique Queen Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 3, 2024
It's very good. The check-in experience is particularly good. Two yogurts and a toilet seat were given as a gift when I checked in. The room is clean and hygienic. The lady at the front desk is so nice.
Original TextTranslated by Google
Response from Property: Dear guest: Hello~ These few words represent extraordinary meaning. Your good comments are a recognition of us and an affirmation of all our staff. Thank you for your affirmation and support. We will continue to adhere to high quality and always provide you with the warmth of "home". We look forward to seeing you again~
Guest User
Quiet Sleep Double Bed Room
Stayed in Apr 2024
Other
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Nice environment, easy to find location, good service.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your praise for our hotel. Providing guests with a safe, comfortable and clean accommodation environment is what Xiaojiu should do. Xiaojiu is located in the bustling area of the center of Harbin, and there is a large public parking lot at the door. We will continue to maintain high-quality and excellent customer service standards to create a comfortable and warm stay experience for every guest. Xiaojiu is looking forward to your visit again.
Guest User
Boutique Queen Room
Stayed in Jan 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 2, 2024
The flaws are not hidden, the ice city is cold and the manager is enthusiastic. Although there are some minor flaws, I am still very satisfied overall. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support to our hotel. We will continue to work hard to improve it. Thank you very much for your positive comments on our hotel. Every little praise gives us unlimited motivation. Xiaojiu's growth needs your support. Thank you for having you and look forward to your next visit!
Anonymous User
Twin Room
Stayed in Jan 2024
Family
28 review
5.0/5
Outstanding
Posted on Feb 7, 2024
It feels okay, the location is also good. The room is very spacious. Not far from places to visit. Better than some 4-star hotels on Central Street. Clean and hygienic.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Your satisfaction is the driving force for our progress. We are very happy for your 5-point praise. We will serve you wholeheartedly and add a wonderful memory to your journey. It is fate that we meet on the long road of life. All staff look forward to your visit again~
Guest User
Premium Family Room
Stayed in Jan 2024
Family
2 review
3.5/5
Posted on Jan 28, 2024
The service is very satisfactory. The hotel waiters are very enthusiastic, but the facilities are old and the price is high! This room costs over RMB 800, which is a bit expensive indeed.
Original TextTranslated by Google
Response from Property: Dear Ctrip member, thank you for your evaluation of Xiaojiu. I am sorry that I did not bring you a good stay experience. Xiaojiu is located at No. 443, Xinyang Road, Daoli District, Harbin City. It is very convenient to Quzhongyang Street, Sophia Church and Flood Control Memorial Tower! Each room of Xiaojiu is about 25 square meters. Xiaojiu will try its best to improve your opinions and suggestions. Xiaojiu is looking forward to your next visit.
Guest User
Exceptional Standard Room
Stayed in Jan 2024
Travel with friends
19 review
5.0/5
Outstanding
Posted on Jan 24, 2024
The price is right and the location is good. The only drawback is that the toilet and shower in our hotel are not separated from dry and wet areas, which makes the toilet very wet. It is not very convenient to go to the toilet. The sink also has a problem of water not going down! Others are still ok
Original TextTranslated by Google
Anonymous User
Mlily Zero Pressure Double Bed Room (with Zero Pressure Mattress + Memory Pillow)
Stayed in Jan 2024
Business travelers
8 review
3.0/5
Posted on Jan 13, 2024
It's really a temporary business trip, the room price is not cheap because harbin is famous on the Internet; the budget is limited, there is no other better hotel; overall it is very average
Original TextTranslated by Google
Response from Property: Dear member, thank you for your evaluation of Xiaojiu. I did not bring you a good stay experience. Xiaojiu is deeply sorry. Xiaojiu is located at No. 443, Xinyang Road, Daoli District, Harbin City. It is very convenient to Quzhong Street, Sophia Church and Flood Control Memorial Tower! Xiaojiu will try its best to improve your opinions and suggestions.
TigerSmart
Queen Room
Stayed in Dec 2023
Travel with friends
18 review
1.0/5
Posted on Dec 28, 2023
Ctrip has completely fallen into decline: Looking at this hotel from Ctrip, there are so many good reviews, and the room photos uploaded are actually so desirable! In fact: the wash basin in the bathroom is dirty and has obvious cracks. When the faucet is turned on, water splashes everywhere and the water drains very slowly. There is always a disgusting smell coming up; the toilet seat is broken, the water tank leaks, and the ground around the trash can It was full of rust, and there was not even a thin tissue in the room; there was no pen and paper, no sewing kit, and the carpet was dirty and black with obvious stains•••••
In short, cautious guests should not be deceived by the Ctrip platform and hotel merchants again. This is definitely the worst hotel stay experience.
Original TextTranslated by Google
Response from Property: Dear Ctrip members: Hello. Xiaojiu deeply apologizes for bringing you a bad check-in experience due to her own work mistakes. Your sincere evaluation is a spur to the hotel's continuous improvement. We look forward to your visit again and will definitely give you a better and more satisfactory stay. The experience will make you feel our sincerity and also let you see that we at the hotel are constantly striving to improve. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Guest User
Exceptional Standard Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Great service attitude, clean environment
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your stay and your valuable comments. Xiaojiu has been committed to creating a warm and sweet home for you. Your comfort and comfort are Xiaojiu's highest pursuit. Xiaojiu looks forward to your visit again. I wish you all the best and a happy family!!!