To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(964)
Positive reviews(884)
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Great location(228)
Convenient location(207)
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Shower difficult to use(19)
Large bathroom(13)
Negative reviews(80)
YOW
Parent-child Family Room
Stayed in Oct 2024
Family
15 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The hotel is conveniently located about 5 minutes from the pedestrian street, away from the crowd and 10minutes walk from 红专街 for local breakfast. Very helpful counter staff who will assist you and provide good information on meals option and places to visit.
Response from Property: 十分感謝您對凱瑞酒店的喜愛,帶着您的信任和認可,我們相信每一天都會有美好的事情發生。凱瑞酒店人始終堅信在追求品質的道路上沒有終點,再次感謝您給予的好評,期待您的下次光臨,祝您生活愉快!
Anonymous User
Comfy Family Room
Stayed in Sep 2023
Family
6 review
4.7/5
Amazing
Posted on Oct 14, 2023
Great for 1 night stay, closed to sightseeings, cafes and shopping mall
Response from Property: Dear guest, thank you very much for your evaluation and recognition. It is an honor for all the staff of Harbin Kairui Hotel to provide you with services. We look forward to your next visit and provide you with better services. I wish you a happy life. !
Jingye
Executive Standard Room
Stayed in Dec 2023
Travel with friends
2 review
3.5/5
Posted on Jan 17, 2024
Fantastic location, super close to everything. The room itself was on the smaller end with a above-average sized bathroom. The free unlimited milk tea in the lobby was very tasty and warmed us up in the freezing weather.
Main issue was the cleanliness - we had to ask for the sink to be properly wiped and there were stains across the bath tub. Also a piece of plastic wrapping from the previous guest was left on the bed frame (assuming cleaners missed it).
Overall solid for the price but be careful of the cleanliness.
Response from Property: Hello dear guests! Thank you very much for choosing Kairui Boutique Hotel! We sincerely apologize for not being able to bring you a satisfactory check-in experience. Regarding your room hygiene issues, we have reported them to the hotel leadership as soon as possible. The hotel attaches great importance to your suggestions this time, and we will strengthen the supervision of the guest room staff. Training, I hope you will always supervise us, and at the same time, I hope you can give us another opportunity to make up for your service so that you can see our changes. Wish you a happy life! All the best!
SeanyBeMe
Deluxe Double Room
Stayed in Nov 2023
Travel with friends
4 review
4.5/5
Great
Posted on Dec 20, 2023
The hotel is in a great spot near everything. Can walk to shops and dinning. Clean warm room; tv only has Chinese channels so foreigners might be upset by that.
Response from Property: 非常感謝額您在百忙之中抽出時間對入住體驗做出真誠的點評。用心服務每一位客人,讓每一位客人賓至如歸,住的開心,住的滿意是我們應做的事情。能過得到您的滿意與誇獎,我們非常榮幸.期待您與凱瑞酒店的再次相遇!
Guest User
Parent-child Family Room
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2023
The staff are very helpful although we communicate through google translate 😁
Response from Property: Thank you very much for taking the time out of your busy schedule to leave a sincere review of your stay experience. Serving every guest with heart, making every guest feel at home, happy and satisfied with their stay is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again at Kairui Hotel!
OliverB
Deluxe Double Room
Stayed in Oct 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Nov 12, 2023
The room was clean and the bed quite big.
Not far from the river and the central street.
Response from Property: Thank you very much for taking the time out of your busy schedule to leave a sincere review of your stay experience. Serving every guest with heart, making every guest feel at home, happy and satisfied with their stay is what we should do. We are very honored to receive your satisfaction and praise. We look forward to seeing you again at Kairui Hotel!
Guest User
Executive Double Room
Stayed in Dec 2023
Couples
12 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Perfect location and good structure of the hotel.
Response from Property: 十分感謝您對凱瑞酒店的喜愛,帶着您的信任和認可,我們相信每一天都會有美好的事情發生。凱瑞酒店人始終堅信在追求品質的道路上沒有終點,再次感謝您給予的好評,期待您的下次光臨,祝您生活愉快!
Anonymous User
Executive Standard Room
Stayed in Nov 2022
Travel with friends
36 review
4.5/5
Great
Posted on Dec 31, 2022
Location was outstanding - the hotel was great value for where it was. Service was fine, and the room was warm. Nothing special, but did the job just fine!
Response from Property: 尊敬的賓客您好,非常感謝您的評價和認可,能為您提供服務也是哈爾濱凱瑞酒店全體員工的榮幸,我們期盼您下次的到來,為您提供更優質的服務,祝您生活愉快!
Raquel Correia
Parent-child Family Room
Stayed in Dec 2021
Family
3 review
5.0/5
Outstanding
Posted on Apr 4, 2022
Very good
Response from Property: 尊敬的賓客您好!在這個萬物復甦的季節,凱瑞酒店迎來了您的光臨我們倍感榮幸!也很期待下次能在與您重逢!也很相信不會太遠!凱瑞酒店全體員工期待着您的再次入住!祝您萬事如意!前程似錦!闔家歡樂!
Shencaifeiyang01
Business Double Room
Stayed in Jan 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 22, 2025
We booked two rooms, one for the child with a big bed, and one for my wife and I. The room was nice, the service was good, and it was very close to Central Street, about 300 meters away. The front desk also upgraded the room for free, which was almost 40 square meters. There is a private parking lot in the backyard, no reservation is required, and there are enough parking spaces.
Original TextTranslated by Google
Response from Property: 您的好評是對我們最大的鼓勵,願每天都能帶給您這樣的好心情!
Guest User
Executive Standard Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Very unexpected, very amazing hotel. Seeing that I have two children, I was given an upgraded family room for free. The family room is really big.
Original TextTranslated by Google
Response from Property: Thank you very much for taking the time out of your busy schedule to leave a sincere review of your stay. Serving every guest with heart and making every guest feel at home, happy and satisfied with their stay is what we should do. We are very honored to receive your satisfaction and praise. We look forward to meeting you again at Kairui Hotel!
KK & LIANG
Deluxe Double Room
Stayed in Nov 2024
Family
11 review
3.5/5
Posted on Dec 12, 2024
The hotel service is OK, but the facilities are not perfect. After using the bathtub once, they came to tell us that there was a water leak downstairs and they were repairing it in our room, so we couldn't use the bathtub. It's really bad. It's so old and they didn't renovate it. If there is a next time, I hope this problem won't happen again. Thank you
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we are glad to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with quality service. We are sorry that your stay experience has been affected by other factors. We hope you can give us another chance. We will make adjustments in time and look forward to your visit again.
Jane 4905
Business Double Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
The service attitude is very good, the hygiene is very clean, and the staff are very enthusiastic
Original TextTranslated by Google
Response from Property: Hello dear guests! In this season of recovery, we are honored to welcome you to Kairui Hotel! I’m also looking forward to seeing you again next time! I believe it won’t be too far! All the staff of Kairui Hotel are looking forward to your stay again! Wish you all the best! The future is bright! Happy family!
Anonymous User
Deluxe Standard Room
Stayed in Sep 2024
Couples
4 review
4.2/5
Very Good
Posted on Oct 22, 2024
It was helpful that we were able to check in earlier than scheduled, but cleaning had not been completed and there was trash on the floor. The same was true of the large bathtub that I was looking forward to, as there were hairs from previous guests and even bugs in it, so I gave up on taking a bath. And the most disappointing thing was that they refused to arrange a taxi to take us back to the airport. I was shocked by this response as there was no local mobile phone number and the pick-up app was not available.
On the other hand, the location was very good, there was a refrigerator in the room and the bed was spacious and comfortable. It was kind of them to allow us to change rooms during consecutive nights.
Original TextTranslated by Google
Response from Property: Thank you very much for your love for Kairui Hotel. With your trust and recognition, we believe that wonderful things will happen every day. Kairui Hotel people always believe that there is no end in the pursuit of quality. Thank you again for your praise. We look forward to your next visit and wish you a happy life!
Guest User
Executive Double Room
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 19, 2024
The room is very clean. It is a new hotel this year. The owner is very nice and upgraded my room. I will stay here again in January next year.
Original TextTranslated by Google
Response from Property: Thank you very much for your love for Kairui Hotel. With your trust and recognition, we believe that good things will happen every day. Kairui Hotel people always believe that there is no end in the pursuit of quality. Thank you again for your praise. We look forward to your next visit and wish you a happy life!