ANYUE  HOTEL

ANYUE HOTEL Reviews

ANYUE HOTEL

Daoli District, Harbin, Heilongjiang, ChinaView Hotel Details
ANYUE  HOTEL
ANYUE  HOTELANYUE  HOTELANYUE  HOTEL
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ANYUE HOTEL Guest Reviews

4.7/5
Outstanding
840 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(840)
Positive reviews(815)
Reviews with photos/video(481)
Easy to get around(121)
Friendly front desk staff(102)
Convenient parking(101)
Close to metro(80)
Delicious breakfast(64)
Well designed(49)
Perfect for business trips(42)
Negative reviews(25)
Guest User
Elegant Double Room
Stayed in Nov 2024
Family
3 review
2.5/5
Posted on Dec 27, 2024
Our group had a mixed experience during our stay. Unfortunately, the check-in staff were rude, which left a negative first impression. However, we really appreciated the restaurant food—special thanks to the chef for the delicious meals! Breakfast was acceptable as well. The only downside was the location, which is quite far from Sophia Church. Thank you for your service.
Response from Property: We are so sorry to hear that your experience at our hotel did meet your expectations. We strive to provide all of our guests with a positive and enjoyable experience stay, and we regret that we fell short in your case. We take all guests feedback seriously and we use your comments to improve our services and facilities. We hope that you can give us another chance in the future to show you the better service.
Guest User
Elegant Double Room
Stayed in Nov 2024
Family
13 review
3.5/5
Posted on Dec 23, 2024
We booked 2 rooms for 4 nights. Here are my experiences with the hotel : Location - Away from tourist attractions. Distance to airport is 30 mins. Wanda Plaza mall is 14 mins ride from the hotel. Service - Hotel staff are friendly. Housekeeping - I am disappointed with housekeeping service. The coffee cup in my room was not washed for 3 days. The sheets were not tidied . I feel they cleaned the rooms in a hurry. Breakfast- Simple, not many choices. Staffs were slow to replenish the dishes that were running low . It was a very nice gesture by the hotel to give free minibar, laundry service, and afternoon snacks for the guests.
Response from Property: We are so sorry to hear that your experience at our hotel did meet your expectations. We strive to provide all of our guests with a positive and enjoyable experience stay, and we regret that we fell short in your case. We take all guests feedback seriously and we use your comments to improve our services and facilities. We hope that you can give us another chance in the future to show you the better service.
SU-Bhattacharya
Elegant Twin Room
Stayed in Jul 2024
Couples
36 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The BEST hotel so far in our second China visit. The staffs are excellent and specially Ms. Rachel at the front desk just superb. She helped us to book the museums and guided us with passion. Their attention to quality is commendable. We will definitely revisit and stay at this hotel.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Anyue Hotel in all aspects. Everything we do is to bring a good holiday experience to every guest. We are really honored to see that you are satisfied and affirmative about the service of the hotel staff. We will continue to improve our service and quality, and look forward to you and your family visiting China 🇨🇳 Anyue Hotel again.
feisenja
Premier Queen Room
Stayed in Jan 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 11, 2024
Stayed 3 nights here, room super nice and pretty bathtub with awesome hot water. Front desk Ms. Yuan Ye was very helpful on giving me suggestion route to tourist point. Easy get taxi just side of hotel road.
Response from Property: Dear guest: Thank you for choosing us and for your support and love for the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. They are the best choice for you to travel. All the hotel staff look forward to your next visit!
ayayron
Elegant Double Room
Stayed in Dec 2023
Solo travelers
10 review
3.2/5
Posted on Feb 2, 2024
Pretty nice room and amenities. There is a restaurant, a small work out room (no weights) and a free laundry room. Location is pretty decent close to the high speed rail Harbin West Station and right in front of a metro stop. Like with most Chinese hotels, the surfaces and floors are not clean but the bed and towels are clean.
Response from Property: Distinguished guests: Hello! Your satisfaction is our greatest motivation. We sincerely apologize for the inconvenience caused to you, and we will also strengthen training supervision to avoid similar problems from happening again. We sincerely apologize to you again.
Xin Er
Elegant Double Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Very nice place and we like the ambience
Response from Property: Honorable Guests;Thank you for your recognition, we will do better! Wish you a pleasant journey.
nature lover fr sg
Elegant Double Room
Stayed in Dec 2023
Solo travelers
18 review
4.7/5
Amazing
Posted on Jan 16, 2024
Very satisfied with this hotel. Although this hotel is about 45minutes from the main tourist attractions eg Zhongyang Street, it is located right next to the metro Chengxiang Station. So you don’t have to walk in the cold for very long. The hotel is new and the interior design is contemporary and practical both in the general area and the room. The staffs are friendly and approachable. Can feel the hotel customer centric quality. I like to mention Xiao Zhou who is very helpful and attentive - more than exceeded my expectation! The room is big with a large tv, automatic toilet bowl, convenient switches, quality appliances etc Very comfortable bed that is not hard nor saggy for a good night rest. The Hotel does not have many rooms but this is good for customers since you don’t have to share the amenities with too many people eg the dining room for breakfast always has a decent number of patrons - no overcrowding that is so common in hotel in China. Yes, I will book this hotel again should I come to Harbin in the near future.
Response from Property: Dear guest: Hello! Thank you so much for choosing to stay at Anyue Hotel and sharing your stay experience. I was really touched by your comments. I am glad that the hotel can bring you a good time. Your appreciation really gives us a great encouragement, we will do better, committed to providing every guest with a home at home stay feeling ~ Welcome to visit!
par13
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Stayed in Feb 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Central location. Metro station very close by. Neat and clean. Friendly staff.
Response from Property: Hello dear customer! Thank you for your stay. The hotel is close to Harbin West Railway Station. The subway station is 20 meters away from the hotel entrance. The transportation is very convenient. Within 3 kilometers of major entertainment and shopping centers nearby, the location is perfect! Sincerely look forward to your visit again!
Guest User
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Facilities: New equipment Hygiene: Very good. After accidentally spilling the hot pack, the hotel asked someone to come up and clean it up Environment: Nice environment, cute snowman at the entrance of the hotel Service: Very good service, the front desk is very considerate, and you can also store your luggage Casual afternoon tea: Good
Original TextTranslated by Google
Response from Property: [Free late night porridge] [Free pick-up and drop-off at Haxi Station] Dear guests, thank you for taking the time to share your stay experience with us. It is an honor to see your appreciation for the hotel. Your support and encouragement are our driving force. We will continue to maintain high-quality customer service. The hotel prepares midnight snacks for guests who arrive late, creating a comfortable and warm home-like stay experience for every guest. The hotel is 2 minutes away from the subway station, with direct access to Central Avenue and 10 minutes away from Haxi Station. The hotel creates an ice and snow atmosphere and prepares different styles of clothing for guests to take photos. Anyue looks forward to your next stay. [Free afternoon tea] [Free independent parking lot]
Guest User
Premier Queen Room
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The hotel is completely non-smoking. It would be nice if there are smoking rooms. After all, it is very cold to go downstairs to smoke in winter. The service staff are very kind. I will stay here again next time I come to Northeast China. Very comfortable and big room Facilities: good Hygiene: clean Environment: comfortable Service: First class 👍
Original TextTranslated by Google
Response from Property: [Independent free parking lot] [Free pick-up and drop-off at Harbin West Station] [Free afternoon tea] Dear distinguished guest, hello; although smoking is a gentleman's hobby, your gentlemanly demeanor is admired by the hotel staff; thank you for your five-star praise, and thank you for choosing Anyue and sharing your stay experience. The hotel is based on service; we will continue to maintain high-quality customer service and create a comfortable and warm stay experience for every guest. The hotel customizes the King Koil mattress to sleep comfortably until you wake up naturally. Breakfast time is 7; 00-10; 00 on the first floor. Guests who arrive late prepare supper in the restaurant on the first floor; the hotel is close to Harbin West Station, the hotel is 2 minutes away from the subway station, and the subway can go directly to Zhaolin Park near Central Street, and the transportation is very convenient. It is within 3 kilometers of the nearby major entertainment and shopping centers, with an excellent geographical location! The hotel creates an ice and snow atmosphere for VIPs, full of winter charm, and you can hug the snowman and take pictures; by the way, wish you a good winter; Harbin has four distinct seasons; I wish you: a happy journey, peace and joy, and everything you want will come true; Anyue Hotel looks forward to your next stay experience
So Siu Man
Elegant Twin Room
Stayed in Nov 2024
Travel with friends
20 review
4.2/5
Very Good
Posted on Jan 4, 2025
When I checked in, I noticed that the room smelled of cigarette smoke and was facing the inner garden. I stayed there for five nights so I asked to change it. However, since the room was full on the first night, I promised to change it on the second night and got it. It was great! The atmosphere of the restaurant is very good, but unfortunately the attitude of the waiters is not good, the products are average, and there are not many choices. The worst thing is that I ordered breakfast for five days in a row and it was too much! The room cleaning was sloppy, but if there were any requests, they were handled quickly. When checking out, the male waiter at the front desk helped me take a taxi to the airport. He was sincere and thank you very much!
Original TextTranslated by Google
Response from Property: 【Free pick-up and drop-off at Haxi Station】【Free parking lot】【Free afternoon tea】Dear guests, thank you for your review in your busy schedule. We apologize for not being able to meet your satisfaction. We will continue to work hard to do our best. Hotel service is the foundation. Thank you for choosing Anyue. We will continue to maintain high-quality customer service. Good morning. Spring has flowers, autumn has moon, summer has cool breeze, winter has snow, and Erbin has four distinct seasons. Anyue looks forward to your satisfactory experience when you stay again. I wish you a pleasant journey and all your wishes come true.
Guest User
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The lobby design style is very novel. The hotel is very convenient to the subway entrance. The service is very good. It is clean and spotless. The room is very safe to stay in. I am satisfied! I will choose this place next time!
Original TextTranslated by Google
Response from Property: [Free late-night porridge] [Free pick-up at Haxi Station] Dear distinguished guest, thank you for your insight. The design of the hotel is simple and luxurious. Thank you for choosing Anyue. Service is the foundation of the hotel. We will continue to maintain high-quality customer service and create a comfortable, warm and home-like experience for every guest. The hotel is 2 minutes away from the subway station and can directly reach the vicinity of Central Avenue. Your comments are very important to the hotel. With your satisfaction and support, Anyue will continue to bring you the best guest experience.
Jianqi
Exceptional Double Bed Room (King Koil Mattress + Electric Curtains + Minibar)
Stayed in Nov 2024
Travel with friends
7 review
4.5/5
Great
Posted on Dec 25, 2024
The hotel service staff are very kind and polite. They also provide late night snacks from 8 to 11 pm. The hotel is very neat and clean. I will definitely stay here again if I travel to Harbin next time. 
Original TextTranslated by Google
Response from Property: [Free late-night porridge course] [Free pick-up and drop-off from Haxi Station] Dear guests, thank you for taking the time to share your stay experience with us. We are honored to see your appreciation of the hotel. We will continue to maintain high quality. In terms of customer service, the hotel prepares late-night snacks for guests who arrive late, creating a comfortable, warm and home-like stay experience for every guest. The hotel is 2 minutes away from the subway station and can be directly accessed near Central Street. The hotel creates an ice and snow atmosphere and welcomes tourists from all over the world; We sincerely look forward to your stay at Anyue Hotel again.
Luanpinglisi
Elegant Double Room
Stayed in Nov 2024
Couples
35 review
4.7/5
Amazing
Posted on Dec 26, 2024
The cleanliness of the room is lacking. There are urine stains under the toilet lid in the bathroom. It is recommended to check more when cleaning. Special praise to the front desk. I am sorry to give such a bad review. Can the room attendants improve their hygiene awareness? I hope you can thank the front desk for their efforts. I did not get one. Bad review! Take this as a warning
Original TextTranslated by Google
Response from Property: Hello dear guest; thank you for your review despite your busy schedule, and thank you for choosing Anyue; your review is very important to the hotel, and the hotel's growth cannot be separated from the supervision and suggestions of guests; the hotel will make corrections in a timely manner, and the hotel will continue to maintain service Quality, creating a comfortable, warm and home-like stay experience for every guest; thank you for your support. I wish you all the best and everything you wish for. Anyue Hotel looks forward to your next stay and a satisfactory experience. [Free pick-up and drop-off from Haxi Station] [Free afternoon tea] [Independent parking lot]
Guest User
Parent-child Family Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Needless to say, when you check in at the hotel, there are flowers and a cup of heart-warming tea, which embellishes the good mood of a tourist. The front desk service is good and the room is clean. I like it very much.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your praise of the hotel, and thank you for choosing to stay at Anyue. The hotel is based on service. We will continue to maintain high-quality customer service and create a comfortable, warm and home-like stay experience for every guest. ,, The hotel's custom-made Jinkoer mattress is comfortable to sleep in and wake up naturally. Breakfast time is 7:00-10:00 on the first floor. Guests who arrive late can prepare a late-night snack in the restaurant on the first floor. The hotel is close to Harbin West Railway Station. The hotel is 2 minutes away from the subway station. The subway can go directly to Zhaolin Park and is close to the central Main street, transportation is very convenient. Within 3 kilometers of major entertainment and shopping centers nearby, the location is perfect! Christmas meets the Erbin Ice and Snow Festival, creating a festive atmosphere; the hotel creates an ice and snow atmosphere for VIPs, full of winter charm, and you can hug the snowman and take photos; I wish you a good winter; Erbin has four distinct seasons; I wish you all the best and everything you wish for ; Anyue Hotel looks forward to your next stay. [Free pick-up and drop-off from Haxi Station] [Free afternoon tea] [Independent parking lot]