Harbin Hotels with Gym

First time travelling to Harbin, the service here went above and beyond. Every time we returned to the room, our bed was made and our clothes were freshly laundered. The hotel couldn't possibly have a better location, right in the heart of Harbin's walking street. The staff were pleasant and attentive, always greeting us in the morning. The breakfast at the restaurant was nice, not very western, but it was nice nonetheless.

The rooms were really old，but staff was friendly and supported as much as they can. The staff was very supportive, child friendly and super fast. I was really impressed. Special thanks to Ms Nalisa Ni- she is amazing. One comment for the hotel,They really need to renew the rooms,Especially the AC,It smelled of mould or something similar

Very nice rooms and good breakfast. Location a little in the middle of new town construction sites. The mall 10 mins walk away is great for shopping and restaurants. The hotel restaurant only offered breakfast but it was ok to order deliveries in. Hotel is slightly weird in that it’s also seems to be a neo natal staycation hotel with many nurses and families members hanging out in corridors at all times of night. Main issue with the rooms was that they were 28 degrees C and there was no way to cool them down slightly to be able to sleep well. Opening the windows didn’t help and the hotel aircon was understandably set to heating the room - maybe something they can think about. Nice hotel and a good stay- just didn’t sleep well.

We spent three nights in this hotel and found it to be a little further from everything we wanted to see and do, but that did not make our stay any less pleasant. The staff were attentive and incredibly friendly. The hotel looks out on a lovely pond that is frozen sold in winter and covered with a thick layer of snow. A perfect playground for young and old alike. Catching a Didi from the hotel is also fairly easy as it isn’t stuck right in the centre of the ice festival activities.

A renowned international hotel, everything is superb but the room price in northeast area seems extremely High. I had some issue with my prebooked hotel Haute, so I decided to stay with Ritz to ease my tension. Upon check-in at Ritz, the reception asked me what time is good for cleaning the room, even though I replied 10am, i did not expect they knocked my door right on the clock, this gave me the pressure I have to leave my room for them. Maybe not enough customers in the hotel? Also hotel staff sent me 4 cans of soft drink one evening?? I would be much happy if they could give me a bottle of Kvass, anything belongs to Harbin.

The hotel appearance is OK. However, we were not satisfied with the cleanliness. The hotel needs to improve its hygiene and the daily cleaning of the rooms. Additionally, we didn't like the fact that the laundry service has an additional cost. The booking app made us believe the laundry service was free but it wasn't. Furthermore, we had to download an app to use the washing machine and dryer, which was another inconvenience since one of our cellphones was not compatible with the app. The location of the hotel is not very convenient if you are using a car. If you are walking, then it's OK since the metro is not far.

Advantages: The hotel is in a good location and is very close to the subway. The lobby porch is very grand, decorated with European characteristics, with a strong Christmas atmosphere, and there is a card security setting in the elevator. There are lobby service staff, and check-in and check-out are also very efficient. There are multiple restaurants in the hotel, and there are many delicious foods around, especially the Thousand Paper Crane Barbecue and Grilled Eel across the road are very authentic. The hotel front desk service is excellent, the room is upgraded to a larger room for free, and the front desk and customer service answer the phone in time and handle the response efficiently. The room is European style, with all kinds of facilities, and the room service feels more mature and meticulous. There are bathrobes, bathtubs, showers, disposable cotton slippers, and toiletries of good quality. The street view outside the window is wide, and it is especially beautiful when there is morning light and sunset. Disadvantages: The temperature in the room is very high, estimated to be close to 30 degrees, and the quilt is too thick. Later, we had to take out the quilt and only cover it with a single layer of quilt cover. It was too hot and affected sleep. The mattress is too soft, and the pillows are only thin and soft without straw. The first layer of the pillow is too low and the second layer is too high, which is uncomfortable. The facilities are a bit old, probably because of the carpet. There is a noticeable smell as soon as you enter the door from the outside, but you will get used to it after staying for a while. The TV is small, the toilet is not smart, the bathroom is a bit cramped, and the location of the tissue box is particularly inconvenient to use. The hair dryer is very small, and the location under the basin is not designed reasonably.

This hotel was in a great location! We were close to Sophia Church, Zhongyang pedestrian street, and within walkable distance of a park and the Songhua River. Breakfast wasn’t anything special, but I found things to eat each morning, and they changed up some of the dishes served, which was nice. All staff members were very friendly and helpful. However, I want to give a special shoutout to 王颖. I spoke with her before arriving in Harbin to let her know that our flight arrived late at night. Through WeChat (my Chinese is not good), she helped me schedule a car and helped me work with a robot that delivers food to your room, plus a list of other things. 🤭 I found out she was often helpful when she wasn't on duty, which she did not have to do. I am so thankful for the kindness shown by 王颖. I will tell my friends to stay at this hotel when visiting Harbin!

My experience here was okay. I was surprised to find out that they didn't have a central A/C system in the room. The room was a bit chilly, so I was offered a second duvet because there was no remote controller in the room to control the heater. I didn't sleep well the two nights I spent there. However, I think the hotel staff was helpful and the check-in was fast.

Holiday Inn is as always good value for money international hotel chain. I stayed here during the Spring Festival Holidays (***** New Year), so did not find any restaurants open nearby. The staff was overwhelmed during morning breakfast hours due to lots of guests. Nonetheless they were hardworking and put in extra efforts to serve all the guests, well beyond the breakfast time. Appreciate their service attitude. A bad experience would be with the washing machine which wouldn't work without coins, which is quite weird as usually the self-service laundry is free or could be operated by QR code payments. I had already put the detergent on the clothes making them wet, only to be told that I had to wait until the next day morning as the front desk did not have coins, I had checkout in the morning.