SureStay Plus Hotel by Best Western Hotels in Hanover Township

Breakfast: The breakfast was hardy and plentiful. If you have a gluten and/or dairy allergy, there is not much you can enjoy. My favorite was the little hashbrown rounds – they were yummy. They have scrambled eggs with cheese, the hashbrown rounds, sausage patties, cereal and oatmeal, pastries, yogurt, and fruit (banana or apples and orange). The workers were very friendly and helpful. Housekeeping was very courteous and friendly. They always said hi and greeted in the hallway with a smile. I had some issues and they tried their best to help me, but they can only do so much with the limited tools that the management provides. My issue is not with housekeeping, but with the tools given to housekeeping. 1. The towels are so old and used, that my towels were so small that it would not fit around my body! The towels were so worn that I could see through them; not much “plush” at all. And there were stains on them – I could see that they were laundered, but stains nonetheless. They need new towels! Also, you could not get extra towels, I had to turn in my towels to receive new ones. So I could not get extra towels. 2. The housekeeping only has dirty brooms to clean the floors. I was ironing a black blazer within 30 minutes of check in. My sleeve touched the ground while the rest was on the ironing board, when I moved the blazer, it looked like my sleeve was a dust rag – upon closer inspection, the floor was free of large debris, but was dirty with dust. The housekeeping sweeps, but they need better tools to clean the floors (the floors are all tile). They need Swiffer or those mop heads that lift up dust. The lobby is really pretty and the conference rooms are nice. Not sure why my room was “dirty” and not up to standards of what I would expect from a Best Western. My bathroom had such horrible water damage, that the wall paper was bubbling. The patrons of the hotel, at least in my section, seemed to live there or was at least there for extended stays. There was a lot of yelling, arguing, they threw out their trash in the halls (during the day housekeeping routinely cleaned it up) – and even their sheets and towels. The décor I the hallway is dark browns – so it is very dark, with hardly any light. I had issues with the keycard, but you just need patience and try several times, but it does work. I stayed several days. Everyone was nice and I would give customer friendliness 5 stars. But housekeeping needs better towels and tools (like a dust mop) to clean up the rooms. (Management – do not yell or get housekeeping in trouble – they clean and I saw them clean other rooms, but they can only do so much if you give them so little.)