HYPERION Hotel Hamburg Reviews

Great room! Great beds. Overall good. Very clean rooms and good service.

Stayed here for 2 nights from 11th - 13th Was under the impression it would be a good hotel As it was quite pricey & had decent reviews. 1. Windows did not open & the reception refused to open them, Having stayed over 2 nights with no fresh air in the room was horrible. Air conditioning was broken & did not work, Ran the air conditioning the whole day/time I was there & the room was still unbearably hot. 2. First night of the stay found multiple small black bugs on the bed had to check the whole bed before sleep to remove any & asked for the sheets to be changed the next day. 3. Broken pieces of glass found in our room near the window on the floor. 4. 20 minutes after check in, I was sitting on the end of the bed unpacking my bag & my partner having a shower when 2 hotel staff a man & woman knocked one time & barged there way into the room… They apologised, But in reality this pissed me off and is unprofessional. 5. The tv in our room had been dislodged from the wall bracket and was sitting there on a heavy angle, No tooth brush or anything of the sort provided, had to go down stairs to a local pharmacy/supermarket to buy a tooth brush. 6. The phone provided in the room did not make calls to the front desk or work, you would press 1 digit & it would sound like a siren. My final resolution for this hotel is DO NOT STAY HERE. For half of the price you can stay somewhere that has windows that open and fresh air & don’t have bugs on the beds. I had to stay with my partner for 2 whole nights in a hot/muggy/uncomfortable temperature. Look the staff where nice this was probably the only good things about this hotel, But it’s expected you’re a hotel.. I did not bring any of these points to the front reception at the time of stay, As my criticism & bad points where starting become more then just one.

- Service generally good, especially in the restaurant - Room was not equipped well --＞ tissue box missing (after cleaning it was still not refilled); kettle was missing - Shower and shower wall was not cleaned at all - A lot of dust underneath the bed - Shower mat was taken when they cleaned but not brought back - After cleaning shower gel was just thrown beside the sink

Very nice hotel and good location

Optimal location for the Mehr! Theater in the wholesale market (about Harry Potter).

The room was clean, and they also provided candies and a sewing box, which was very nice. It's relatively close to the central train station, about ten minutes' walk, and the breakfast is pretty good.

The location is very good, close to the train station, the overall decoration is new and very modern. It's really good, I will stay there again next time

The service attitude is very good, the facilities are very good, and the European buffet breakfast is pretty much the same. But I always feel that the bathroom toilet is not cleaned well and needs to be improved. I just stopped by for a day~

The room is clean and tidy, with a compact layout and almost no wasted space. It is especially well done in terms of details and humanized service. The breakfast was rich, exquisite, fresh and delicious, but it was almost the same food every day (we stayed for three days).

The room decoration is modern, simple and fashionable, and the experience is good👍

An above average hotel in Hamburg. Check in is usually after 15.30. Please do not occupy the disabled parking spaces in the parking lot. We recommend the restaurant on the second floor of the hotel.

The rooms are large, modern and spacious - with a separate toilet. The breakfast is great, everything your heart desires, as well as self-made omelets. Sauna area small but fine, with 2 saunas, foot basin and relaxation room. Friendly reception, even though we were there before check-in time, not an issue at all and the room was already available. The only drawback for us is the not so good location, since the next subway station is a bit away. All in all a nice hotel :-)

Top location, top cleanliness, I always enjoy coming back for my business trips

Despite a short stay, the room was cleaned. Very clean rooms, chic bar and great service at the front desk.