Guest User
November 25, 2023
So far, I have never experienced anything like this. We were on our way back to Hamburg, very tired and wanting to rest. Since we planned to have lunch near the hotel the next day and had to consider the 12 o'clock check-out, we decided to spend the night there. They constantly disturbed us with calls to our door, but the worst happened the next day. First, they "accidentally" called at the door, then the maid approached us and asked when we would leave. The cherry on the top was the call of the reception, asking us when we would check out. If they don't want guests to stay that long, they should change their check-out policy. And if this was already part of the hotel policy, I find it absolutely disrespectful to make the guest feel so uncomfortable. Something like this has never happened to us in a hotel of this category. Never again.