Ibis Budget Hamburg City

The hotel location is handy to the central train station and supermarkets and shops, but be warned that it is very close to August - Bebel - Park a very popular place for alcoholics, druggies and the homeless. I accidentally walked passed the park and got a big fright. It is best to make sure you walk on the other side of the Museum für Kunst und Gewerbe Hamburg. I was assured by a local woman that the people in the park are more concerned with themselves than other people, but I was not comfortable being by myself near a large number of people that could behave erratically. My hotel room was exactly the same as other Ibis Budget Hotels that I have stayed in, except it had a strange whine coming through the ventilation system in the shower. It wasn't all the time but it was enough to wake me in the night.

First of all, the hotel is a 1-star hotel which means expectations are low and limited services with the facility. It is in a convinient location with a walking distance to the central station and shopping district. The staff is extremely rude amd arrogant. We arrived as a group of 56 and the receptionist named “C Konschak” had no sense of humour nor any knowledge of how to welcome or handle a group arrival. He made all groups guest sign a sheet which doesnt make any sense as all rooms were paid and we had a group leader. There is no proper lobby are due to the concept of the hotel so we had to stand as a masaive croud with our luggage in the middle of the reception. We advised him to provide all keys to the tour leader to distribute however this request was denied. Similar things happened at check out where the staff did not care of anything during handing over the keys. Besides this all towels were worn / ripped. Breakfast is also a disaster as the capacity is not enough for the amount of rooms and in-house guests. We asked for bus parking and the above mentioned stafffhad no idea also gave us false directions. For those who are travelling as a groups with a large bus, please note thar there is a bus parking slot right next door in the street.

Very nice hotel, with good access to the Hauptbahnhof and Hafencity. Snack bar isn't 24 hours which is a little frustrating but the staff are very efficient. The Ibis next door has a lot more amenities and an outside seating area. It does exactly what you'd expect an Ibis Budget to do.