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Hampton by Hilton Munich Airport South

Hampton by Hilton Munich Airport South

4.6/562 Reviews
Munich Airport Area
Good location close to airport. Welcome was pleasant on reception and room was very clean and modern. Reception loaned my a phone charger and was very grateful. Very happy so far. I had travelled for most of the day and was very hungry. When I requested food I was told kitchen was now closed. I asked if they could accommodate me with anything, sandwich or a bowl of soup as I had not eaten for 7 hours. I was told crisps and chocolate. I asked what time did the kitchen close, 10pm... the time was now 10.02. How disappointed was I that no effort to offer me anything under the circumstances or even attempt to speak with anyone. It was a case of closed and tough. i asked to speak to a manager and was told we didn't have one on until the morning. As a diamond member I have shown my loyalty to Hilton but this sheer lack of care and customer service was a big disappointment. I asked why she could do nothing and she said they had a big group in.. I see a table of 10, I do not constitute this as a big group and if a restaurant cannot cope with 10 people, they shouldn't be running a restaurant. Not often I get around to writing a review but I feel very strong about the lousy attempt to try and help a customer who by the way pays your wages.

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