Hotels Near Trail fork and stream in Halifax

Our family of three was traveling to Halifax and finally booked this motel. Very nice quiet environment with a beautiful view of the river. The service staff was very nice. I will go again if I have the chance.

I was very satisfied with the double bed for the first time, but this time the single bed was shocked. The toilet is half as big as last time. The soundproofing is also poor, and it doesn't feel like the same hotel as before. Maybe the top floor hasn't been renovated yet. This time the room doesn't deserve 800 RMB at all

Excellent stay and great staff at the hotel. Rooms were really clean and all other complimentary services were great. Hotel is also close to downtown Halifax as well as main streets where you have easy access to all amenities

Our trip from the moment we arrived was perfect. I’ve never seen a whole hotel’s staff so friendly! The room is beautifully done, we had an amazing view of Citadel Hill, very comfy bed, in-room Nespresso, plush towels - an absolute treat. We had a fantastic meal at Chopped too. We loved it so much we’ve cancelled our upcoming reservation at a nearby hotel for March Break and are returning to the Sutton Place.

Only 2-3 front desk staff were respectful, smiling and courteous. The rest were either rude or arrogant, and didn’t seem to enjoy giving a good customer experience. Indoor parking is extremely expensive, but they don’t tell you that the outside parking is permitted for free (they have signs of towing but they do not seem to enforce it as cars are parked there all the time - so if you find a spot, park for free instead of paying 26$+ per day). Room cleaning is requested and not completed automatically. Amenities seem well-balanced. Good enough sized gym and pool is very good and clean. Room furniture is old and building itself is old. Not entirely sure the owners want to renovate anytime soon, but it definitely needs a refresher. Insulation in rooms is awful - lots of noise from outside. I have been in other hotels in capitals and downtowns, and never have I had an issue with outside noise. Halifax is quite the vibrant city so keep that in mind if you wish to stay at this hotel.

Positives: - Convenient location to the Halifax Citadel and the harbor, 2-3 blocks each way. - Good hot water - The room itself is old with limited electrical outlet, but the hotel installed extension cords and additional electrical outlet bases on the nightstand and on the desk to make charging easy and convenient. - The room was also dark due to its original design and age of the building, but the hotel brought in more lights and evenly spread-out the room to ensure no dark area/spot, which I appreciate. Negatives: - Hairs found on top of toilet and floors of the bathroom, lots of short hairs, disgusting - Watermarks on the coffee table and nightstand - Many pin holes on the walls and wall papers - When raising the dirty bathroom issues to the hotel, they sent an inexperienced person, Jared, over to help but the issues did not get resolved and made false accusations about me being rude to him when I was speaking at my normal voice and sharing cleanliness issues. - Toilet dripping all night - Booked for VIP package but did not get VIP service in both room quality and condition as well as staff attitude (particular from Jared) other than waiving the self-parking fee. - When speaking with the hotel manager about the issues after Jared's inability to solve it, the hotel manager plain outright told me over the phone that he did not care how I felt and was not willing to help solve the situation, and sided with his employee, Jared, who had negative attitude and accused me of being rude to his employees. And deflating the real issues, which is disgusting and unclean floors with many hairs. And made suggestions on using towels to ”cover up” all unclean hairs and dirty floors in the bathroom. - The hotel did not own up its own responsibility when dropping the ball on cleanliness and got defensive, worse yet, turned around falsely blaming me for being rude and treating hotel employees badly when it's them who started negative attitudes. Other: - Check in staff, Stella, was efficient but came across as impatient because she kept on cutting me off before I finished speaking. - Olga, the second check-in staff, was more cordial - There is no valet parking. The closet self-parking is across the street, no parking right underneath. In other words, if you sign up self-parking with the hotel, they will send you to a large parking garage across the street, and the hotel will provide you with an instruction slip on how to find it and find your way back to the hotel lobby. The parking garage entrance is on Albemarle St. If you follow hotel's instruction slip carefully, you should find your way back without issues. Always remember where you park. Or just ask people around. The walk from where you park to the hotel lobby is at least 10 minutes assuming you don't get lost. You would cross a big indoor food court and a walkway and escalates before getting back to the hotel lobby. The hotel shares parking structure with Hotel Halifax across the street. - No breakf

Would rate the front desk staff a 8 out of 10 due to the lack of concern about one of the staff. Housekeeping very friendly and helpful and cleaned up when we only ask that our garbage been taken out. Room was very comfortable When the phone wasn't working one of the young front desk staff came up and took immediate charge and fixed the problem. We were looking forward to using the ”hot tub” but who ever is responsible for the hotel's web site should delete the hot tub picture s it hasn't been there, per front desk staff, at least 10 years. The fitness room only has 2 out of 4 of the stationary and Eliptical bike working. Gave up after mentioning it to the front desk staff on two occasions. Had a nice washroom with safety bars, but would suggest bringing a safety mat and there were no safety *****s in the tub. Surprisingly I found out the hotel did not have a liquor licemce so I had to go to another hotel for some ”brown pops' on New Year's eve.

I didn't pay too much attention to the location, because we went there just for pure sleep and left the next day. The cleanliness is OK, but the fly in the ointment is that the bathroom lights are very dim, which is not very good for the senses. For the service, I told the hotel my membership number in best wersern when I made the reservation. I thought the staff could notice it, but it didn't. In fact, the experience of staying in a star-rated hotel will not be too bad, the comparison is to pay attention to the details. Set up, because it was during the covid-19 period, the breakfast was allocated by the staff, there were not many varieties, but it was basically enough. There is no milk. There is no milk. There is no milk.

This Inn was the worst place we have ever stayed in - from the booking process and not ever receiving an email confirmation to the hassel of their payment requirements. They are not in any way, shape, or form, handicap accessible. My husband is on oxygen and they tried to have us in a room on the 3rd floor - there is no elevator. The friends we were traveling with were then booked into the 3rd floor room; one of them is 82 years old. As she was bringing in her suitcase, she fell outside the front door in plain view of the desk clerk. While he did not move a muscle to help her, a woman who had just checked her aunt into a room, helped her up and carried her bag up the 3 flights of stairs. In the meantime, my husband and I went down a flight of stairs to our ”deluxe room” which came with a 2-3 person hot tub - in the room right next to the bed. This was probably why the room smelled of mold and mildew. The sliding glass door opened up to the pool area. When I opened the drapes, there was a couple basking in the sun right outisde our door. This hotel was built in 1972 - it appears there have been zero updates since then. And last, in all our travels, the final bill is paid upon check-out. Not here. They charge everything upfront upon check-in and good luck if there is an issue. The only reason we stayed here is we needed to extend our 2 rooms for a second night and to be near the airport. Our original booked hotel could not accommodate the second night and this is what was available. I think I would have preferred sleeping in the airport or the car over this place, especially since it was more than twice the price of the original hotel we had booked.