Top 5-Star Hotels in Hakone

Spacious and clean room, with welcoming service! We drove to Hotel Indigo Hakone Gora by ourselves arriving rather late in the evening, but still we were warmly greeted by their staff, who followed us to the car park and helped us take our luggages. Check in was smooth and we were in our room in no time! We asked the staff if there was any restaurant nearby and they printed out pages of different selections around the area! Since it was getting late, we didn't bother to go out for dinner, so we gave the hotel's restaurant a try, which quality took us by surprise! Dinner was pretty close to a fine dining experience, with good quality food and fair price - highly recommend. Breakfast was at the same restaurant and buffet style! Yum! The room was clean and spacious, however, the onsen was semi open and we were a bit worried people outside may see us. There won't be people walking right outside, but still fairly close to the gas station/ convenience store across the street - may have to put in consideration on which room type you'd choose.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

A very old hotel that reveals a rich sense of history, but also has a comfortable modern decoration. It is very comfortable to soak in the hot springs naked, and you can have a perfect night's sleep. The next day I woke up and walked around the mountains. The air was fresh and it felt particularly clean. The hotel's restaurant has Japanese and Western styles to choose from. I ate different flavors in the two days and made a reservation for a kaiseki meal. It was exquisite and delicious. , there is also a 7-11 snack shop not far from the hotel, which is also good. The hotel service is very good. There was a Chinese-speaking lady who specially helped me move my luggage to the second floor (because there is no elevator), which was a little touching!

Great hotel. Service and amenities amazing (except no gym). Thought the rooms was well designed to provide good rest. In my opinion the breakfast was the star. Top Notch!! All in all great experience.

The room is very big, with a Japanese-style table in the living room. Very cozy. A complete set of Japanese travel clothes and socks and clogs, as well as bathrobes and white pajamas. The refrigerator is full of joy. There is only one outdoor large bath (a little disappointing), but the unlimited popsicles make people very happy. The hot spring is great! The surprise is that there is the sound of stream water under the hot spring in the room. The Huai Shi cuisine for dinner is amazing! There are Western and Japanese breakfasts. I met a ********* lady named Yu Ting for one-on-one reception. She explained all the facilities in the room and the park to us, and she also served dinner in person, telling us how to eat each dish. There is ice drip coffee. The welcome tea is also great. They came to help check in. When leaving, there was a special car to take us to Kowakidani Train Station

It's hard not to be satisfied with this price. If you are not satisfied, you really have to give a strong review. It's very close to the Owakudani scenic spot, and it takes more than ten minutes to drive. The hotel is not big. If you really like it, you must book it early. It is more suitable for families. I recommend a room with a private bath. You don't have to share. You can get it directly in the room. It is the most convenient. Generally, there are only a few such private baths. They are very tight. If you act early, the price can be better. If you book his place, you must book breakfast and dinner together. At night, soak in the hot springs and eat a two-hour kaiseki meal. After eating, go back to the room. If you order dinner, you must arrive before six o'clock. His place is the last meal at half past six. If you don't have it, you can't have it. After all, it takes two hours to eat. It's comfortable. The breakfast is a set meal, but it is super rich. There are Japanese and Western options. Bring your children to choose Western for your children. I recommend Japanese. Since you are here, you must try this richer one. The private bath room you stay in can accommodate up to four people. It is more suitable for families and partners! All drinks in the room are free🆓Make it as you like

During the epidemic, I missed the beautiful scenery and blue sky of Hakone so much. I had been thinking about the hotel for three years, and finally booked a room three months in advance before the National Day trip. The hotel is rated 5 points because there is no 10-point option. The hotel environment and services completely exceeded expectations, and it was worth the price. I experienced the thoughtfulness and perfection of Japanese service. There are mostly European and American guests in the hotel, and there is no barrier to English communication with the staff. It is a 3-minute walk from Gora Station, and within a 5-minute walk from the hotel, you can reach Gora Park and the Sculpture No Mori Museum of Art. But contact the hotel in advance, and the hotel will thoughtfully arrange a pick-up and drop-off. The hotel environment is impeccable and the design is full of design. It is worthy of being the work of a master, and it looks great every time you take a photo. The kaiseki dinner was just average, not particularly amazing. The only drawback is that the room we stayed in was on the first floor and there was a bit of an unpleasant smell from the shower drain at night.

Great experience! From the receptionist in the parking lot to the front desk and lounge are first class As soon as I entered the wooden house, I smelled a faint woody fragrance, and my whole person suddenly relaxed a lot. You have to take off your shoes when you enter the hotel, and the front desk will take care of them, so you directly step on the tatami with your feet, soft and comfortable. The room is very large, there are three doors from the main door of the room to the position of the bed, so the room is very quiet. The bed is very large, moderately soft and hard. There is free water, beer and juice in the small refrigerator. The electric kettle has hot water that has already been heated, and there is also a pot of room temperature water to drink next to it The room is heated and air-conditioned at the same time In addition to shampoo and other products, there are also toners, makeup lotions, and lotions that can be used. There are also hair loops for long hair. The whole arrangement is very careful. The view of the room is first-rate, and soaking in a daze in the open-air hot spring is a first-class enjoyment. Dinner and breakfast are in the restaurant on the second floor. Arrange a time with the waiter to go to the first floor and they will show you where to eat. Dining is in a semi-private room with tatami mats, and no other guests will be seen. The waiter for both meals is the same person, needless to say, polite, with a bright smile, very hard to explain the dishes in simple English. It is suitable for people who like to be quiet, slow, and [not to see people]!

The hotel is located in Sengokuhara, in the middle of a mountain. If you live on a high floor, you can see Mount Fuji when the weather is good. The room and the interior environment of the hotel can only be said to be acceptable, and it is still not as good as some domestic gold diamond level hotels. Service It was raining when we arrived. There were two staff members who could speak Chinese. The whole check-in process was perfect. We booked two meals. The dinner was exquisite and acceptable. We ordered a cup of coffee for after-meal drinks. The beans were too bad. I hope this can be improved. Breakfast was a bit careless. The French dinner rolls were bad. The desserts were placed for too long after the meal. The simple products should be completed about 5 minutes in advance. Bad reviews. There was no menu for breakfast. The ordering was too monotonous. I was forced to eat a few prepared dishes. There was no small range of choices. It was careless and seriously bad reviews. From breakfast to check-out, the whole process felt that there was no care. It was seriously mismatched for a gold diamond hotel.

This hotel is generally a bad choice, so choose carefully. All the rooms are single-family villas, and they are surrounded by tall pine and cypress trees halfway up the mountain. It is indeed very quiet. The room is in Nordic log style, and the space is quite large. But as a high-end resort hotel, it fails for the following reasons: 1. The biggest complaint is that its food is very, very bad. It's not that I haven't eaten good Kaiseki cuisine. I have been to Japan many times and have experienced delicious Kaiseki cuisine in Kobe's hot spring hotel, and it is very filling. Let's put it this way, the food in this hotel is the worst Japanese cuisine I have eaten in all these years, no one else. There are almost no Japanese employees in the hotel. The people who received us, the waiters in the restaurant, and the people who cook in the kitchen are all Southeast Asians and Indians. Note that the chefs are also. I don't mean to say that Indians are bad, but the chances of them making authentic Japanese food and Japanese service are almost zero. I noticed that all the guests are foreigners, there are no local Japanese people, and I guess this hotel has been abandoned by local Japanese people. 2. The room is not clean. There are many mold spots on the wall. It is terrible for people who love cleanliness😟 3. At 4:00 a.m. on the night we stayed, the whole hotel suddenly lost power, and then the emergency power was activated. The big emergency lighting and doorbell rang repeatedly and shone over my head. It was really annoying to be woken up in the middle of the night. Then no one showed up or apologized or dealt with it afterwards. It's really speechless to encounter such a thing. 4. At 6:00 a.m., there was a radio broadcast, and then there was some prompt in Japanese... My God, I felt like I came here for military training. Then at about 7 or 8 o'clock, the sound of mowing the grass outside was very loud, and I couldn't rest well at all. So in general, the experience of this hotel is very bad. There are other better options at this price. I will never consider it again. I have a shadow on it.