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The apartment is located about 10 minutes walk from Hakone Yumoto station. Check in instructions was easy. The rooms were big and comfortable. Kitchen was a useful size, only thing is the ports and pans were slightly dirty.

Air conditioning temperature cannot be adjusted, we went in April, it was cool outside and there was only heating option on the controls, no cool air option at all. Had to open the windows to get cool air in, still it was too hot inside. Wasn’t able to get a good sleep. Rude encounter with a staff which I believe was the manager. He was downright nasty and arrogant. I would totally avoid this place, his actions was disgusting. He spoke very limited English which was understandable, however using rude gestures pointing and shooing off guests is such a rude thing to do. Would never go back because of this incident.

Very thoughtful hotel. Enjoyed the breakfast and dinner buffets that came with half board. However they serve the same thing everyday but it was ok for me. Will stay again if going to Hakone.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

The room is very big, with a Japanese-style table in the living room. Very cozy. A complete set of Japanese travel clothes and socks and clogs, as well as bathrobes and white pajamas. The refrigerator is full of joy. There is only one outdoor large bath (a little disappointing), but the unlimited popsicles make people very happy. The hot spring is great! The surprise is that there is the sound of stream water under the hot spring in the room. The Huai Shi cuisine for dinner is amazing! There are Western and Japanese breakfasts. I met a ********* lady named Yu Ting for one-on-one reception. She explained all the facilities in the room and the park to us, and she also served dinner in person, telling us how to eat each dish. There is ice drip coffee. The welcome tea is also great. They came to help check in. When leaving, there was a special car to take us to Kowakidani Train Station

Hotel experience was mixed. Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out. The in room lighting was dim n equipment facility visibly outdated. The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed. We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.

I booked a room immediately after seeing the Chinese service at the front desk. This is great for a Chinese like me who is going abroad for the first time and doesn't know Japanese or English and can't communicate deeply. It gets dark too early in Japan this season. It was dark when we came out of the museum. Fortunately, we contacted the front desk and the front desk suggested that we take a taxi to the hotel. It was dark when we arrived at the hotel. The hotel is on the mountain, with good vegetation, great air and quietness. The room is Japanese style. The style of the whole room is great, large and clean. There are also kimono bathrobes when checking in. I learned to wear them after following the video for a long time. I seem to be able to do it a little bit😄The hotel supervisor is a ********* compatriot, and the front desk ladies are super enthusiastic. They also drove us to buy food and talked to us about many local customs and food, as well as the hotel's future design and planning. I am looking forward to the next visit. At night, we took a private bath, which was very comfortable and private. The mask in the private bath is really super easy to use, so I took a piece away...☺Hehe... The next day, the supervisor brother and sister sent us to take the bus and told us where to go and what to eat. It was really a great experience. Next time, I will bring my parents to this hotel. Not only is the environment good and hygienic, but the people are also super nice😊

The hotel is located halfway up the mountain, far from downtown areas such as Gora and Yumoto, making it inconvenient to travel and too expensive to take a taxi. It is only suitable for friends who drive themselves. The room is spacious and comfortable, with a small hot spring pool on the balcony, but I still booked the hotel's private bath. The hotel's breakfast and dinner are very rich and I can't finish them at all! The taste is good!

The price is very good Family multi-person travel hot springs can choose

The Hakone Chuan Hotel is great. First of all, let's talk about the pick-up, and go out to the next floor of Hakone Yumoto Station. There will be a car with the name of the hotel waiting in front of the Izu Kyuko bus stop. It seems like a 15-minute shift. It is not a small bus opposite. Pay. However, every time I go to Tangben after I check in, I have to take a small bus that pays the money, one person for one hundred yen. Although it is not in Yumoto Station, but the traffic is very convenient, there is a bus stop near the hotel named Oomoto, which is a direct access to Odawara, Yuan Hakone, and Hakone Yumoto. This bus can be used for Hakone vouchers. The second re-service, when we go to check-in is to provide refreshments, the hotel provides free coffee in the lobby from 5 pm to noon the next day. My Japanese is fortunate enough to meet Chinese employees who are very enthusiastic to help us solve problems. The third room cannot accommodate an extra bed and the room view is very good. The fourth breakfast is Japanese, and the restaurant is full of green eyes. Fifth, the problem of hot springs, such as the children mentioned, can not go to the first floor, so we can only go to the second floor with children. Overall feels good.