Hotel Mori No Kaze Hakone Sengokuhara

Excellent staff, clean and comfortable room. They tried their best to communicate with us by English, and explain the information clearly, even when dining, a young staff explained each of the cuisine with details. The food is satisfied. I rly enjoy staying at this hotel and I will visit again when I come to Hakone in the next trip!

location is quiet but remote, hotel facilities not that much, do hot spring only and no others. the worse comment is on the showering room, there is no any curtains or blinds for the glass doors, we can through either from balcony or from wash basin area!! really feel uncomfortable when do showering!! The food quality is not surprising! with this room rate, we could have other better choices for sure !

Beautiful hotel, quiet & tranquil. Loved the onsen and the service is impeccable especially Mr Tam at F&B. Would go back again. Highly recommended

Good place to stay Recommended Great service Very comfortable

Had a delightful stay at the ryokan. The rooms are quite impeccable with the smell of the hinoki filling the room, it was quite heavenly. We chose the room with the outdoor bath. And given the cool weather, our bathing experience was amazing. The location was also perfect if you are making a trip to the Sengokuhara Susuki Pampas Grass fields, which is such a scenic spot and of which we enjoyed walked to and through in the setting sun. We also opted to have dinner at the ryokan, who specially made it Halal-friendly for us. What's most amazing to us regarding the ryokan was the service. We had a Nepalese staff speaking with us most of the time, as he was the best in English. He personally brought us to our room and even gave an introduction to the room, and what we needed to take note off. After we checked out, he enquired how we were making our way to the train station. There was conveniently located bus stop just outside the ryokan, so we were going to take that. On our way out, he drove out and stopped along the road beside us (good thing there was no traffic) and to our utter surprise offered to drive us to the train station. We found out that he was actually knocking off, but instead of going straight home to rest (before his next shift in the evening), he wanted to drive us to the station. We were exceptionally touched at his extremely kind gesture (as we didn't think it was hotel protocol to do so). Nonetheless, his actions left us a beautiful and lasting impression on the ryokan. Would definitely go again for the luxurious experience!

Relatively new onsen hotel, nice staff, cozy environment.