To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.2
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All reviews(43)
Positive reviews(35)
Reviews with photos/video(12)
Awesome stay(13)
Friendly owner(7)
Awesome rooms(6)
Tasty dinner(6)
Offers pick-up/drop-offs(4)
Awesome amenities(4)
Negative reviews(1)
JIE WEI
Annex Japanese-Western Room-Non-Smoking, 2 Beds
Stayed in Oct 2024
Couples
4 review
4.7/5
Amazing
Posted on Nov 24, 2024
The dinner and breakfast were great, and the hotel staff were friendly and helpful. At first, we got lost while finding the entrance, but a helpful staff member made an effort to lead us all the way to the reception area. The rooms are big and spacious but a little warmer than expected for my wife. It is just nice for me during autumn. The room we had was in a corner, and it had a great view!
Huang zhiqiang
Japanese-Style Room-Main Building
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on May 22, 2024
The experience was good. Foods are very high standard. I liked the location, especially the hotel is located at the last stop for the mini bus A. Therefore, we definitely have a seat while return to train station as the starting point of it is from our hotel. 👍
Sophie C T
Main Building Kaze No An Japanese-Style Room Non-Smoking With Open-Air Bath
Stayed in Sep 2024
Travel with friends
1 review
3.7/5
Posted on Nov 3, 2024
Quiet and beautiful location, approx 20mins walk from Hakone-Yumoto station. There’s a shuttle bus for 200 Yen per trip. Breakfast and dinner included. Meals were fresh and delicious. Service was good, however staff had limited English proficiency as the hotel seemed to be catered to Japanese. Overall we enjoyed our stay at Nanpuso :)
Guest User
Japanese-Style Room-Main Building
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Apr 7, 2024
Nice hotel with hot spring. Delicious dinner inside hotel room. Breakfast buffet was also yummy!
Guest User
Standard Modern Japanese-Style Twin Room with Open-Air Bath (Kaze No Iori Type, Main Building)
Stayed in Jan 2024
Couples
3 review
4.7/5
Amazing
Posted on Feb 10, 2024
Very nice and polite staffs. The place is very quiet and the meals are delicious in Japanese style😋
Guest User
Japanese-Style Room with Open-Air Bath (Type E)
Stayed in Oct 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 10, 2023
Very good
Guest User
Main Building-Japanese-Style Room-Non-Smoking
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 11, 2024
A very satisfying hot spring trip. The hotel is 1.7 km from Hakone Yumoto Station. It is recommended to take a taxi (starting at 600 yan, about 1000 yan to the hotel) for a 10-minute drive. You can also take a bus from Hakone Yumoto Station (200 yan for adults, 100 for children, free for children under 4 years old). The hotel is relatively large and is on the mountain. The breakfast is a buffet, and dinner is served in the room. There is a special butler. The service is very good. It is a good choice for families with children.
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6/9
Mobei
Main Building-Japanese-Style Room-Non-Smoking
Stayed in Oct 2024
Family
20 review
4.8/5
Amazing
Posted on Nov 25, 2024
Actually, this hotel was booked at short notice, but it amazed me!
Let's talk about the service first. From the moment I checked in, a Japanese sister accompanied me throughout the whole process until the introduction of the facilities in the room was completed and I stepped out. I really experienced the service! Dinner was also served in the room, which was very private. Then the bed was made. Haha, this is really good! Let's focus on the hot springs. It's really big. It may also be Sunday night, so there are not many people. It's really a big bath for each person. Haha
Let's talk about the facilities. The basic ones are all there, hot springs, massages, vending machines, ice cream vending machines, milk vending machines (this really satisfies me)
Then there is food. Dinner can be full, but the level is slightly higher. The ingredients are not bad and fresh! But if you have to compare it with Michelin, that's hard to say.
The scenery, I have always liked Hakone not only because of the hot springs, but also the scenery. In winter, it is surrounded by white fog, and at this time it is red and green. And I like this one more because there is no noisy voice! In short, it is very good!
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herol
Non-Smoking Kazenno-An Open-Air Bath-Japanese Style Special Room
Stayed in Oct 2024
Couples
2 review
4.5/5
Great
Posted on Nov 28, 2024
The food is average, dining in the room 🍽️ is a pity there are not many options to choose from
The private bath is large and hot. There are two men's baths and two open-air baths. There are not many people. The hotel has a shuttle bus for 200 yen per person, but unfortunately there is no massage chair
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Guest User
Japanese-Western Mixed With Bath
Stayed in Aug 2024
Couples
6 review
4.7/5
Amazing
Posted on Oct 10, 2024
The environment and facilities are very good, and the hot spring is also very comfortable. It is a real hot spring with a sulfur smell. The only problem is that the transportation is not very convenient. You can only take a taxi from Hakone Yumoto subway station. They say there is a hotel bus, but I believe that people who go there for the first time will definitely not be able to find how to take it. You can take a bus from the hotel for 10 yuan per person.
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Guest User
Non-Smoking Room-Meal In Dining Room-Room Type Is A Surprise
Stayed in Aug 2024
Travel with friends
5 review
4.5/5
Great
Posted on Sep 27, 2024
The room was very satisfactory. The hot spring was very comfortable, and the breakfast and dinner included were very rich! In short, it is recommended! The hotel is a little far from Yumoto Station. The four of us took a taxi together, which cost about 1,000 yen, which is still very cost-effective.
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thecrydream
Main Building Kaze No An Japanese-Style Room + Twin Non-Smoking With Open-Air Bath
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 30, 2024
It was quite a comfortable experience. There is an Okuyumoto entrance station on the tourist route in the southern part of Hakone, which is very close to the hotel.
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Guest User
Non-Smoking Kazenno-An Open-Air Bath-Modern Japanese Standard
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Very satisfied. The hotel food is very good, breakfast and dinner are amazing. I ordered a private bath, which is not very meaningful. The public bathroom is also very good.
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Anonymous User
Non-Smoking Room-Meal In Dining Room-Room Type Is A Surprise
Stayed in Oct 2024
Couples
12 review
2.5/5
Posted on Nov 12, 2024
The facilities are really too old. The quilt is separated by a sheet, which is black and yellow in color. The quilt is very slippery. The bed and pillow are extremely uncomfortable, which affects sleep. The Kaiseki dinner is perfunctory.
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pfhui
Main Building Kaze No An Japanese-Style Room + Twin Non-Smoking With Open-Air Bath
Stayed in May 2024
Travel with friends
4 review
4.5/5
Great
Posted on Jun 15, 2024
The equipment in the room is good, but the room is small, but clean. Ok