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Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.4
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All reviews(67)
Positive reviews(20)
Reviews with photos/video(11)
Awesome stay(9)
Relaxing hot springs(5)
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Negative reviews(2)
Maxim
Triple Room With Mountain View
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
The hotel is in traditional Japanese style, and the onsen is private, available according to a schedule. Upon check-in, you will be asked to choose a time for your visit, with a total of 50 minutes allowed.
Soph goes travelling
Japanese Style Family Room
Stayed in Apr 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 14, 2023
Really enjoyed our stay at this hotel, we slept on traditional tatami floors and had nice onsen at night and in the morning! The breakfast was delicious and had a nice scenery!:) Thank you so much!:)
Guest User
Japanese Style Family Room
Stayed in Jan 2023
Couples
3 review
4.2/5
Very Good
Posted on Mar 15, 2023
Good one to pick if you love to experience a traditional japanese onsen journey. Nice staff, great breakfast, amazing onsen and, indeed, cozy room!
일본어 능통자
Japanese Style Family Room
Stayed in Jan 2023
Family
2 review
1.7/5
Posted on Mar 9, 2023
This is an absurd travelogue.
I am running a Japanese language school, I am a teacher at the same time, and I am very fluent in Japanese with 10 years of experience living in Tokyo.
however,
having dinner,
My family says it's hard in the kitchen.
If the kids didn't stop, I tried to complain.
By the way, I was a hotelier before going to Japan.
But, the customer won't understand.
A Japanese who talks behind his back.
I've never seen it even though I live in Japan.
really the worst
And, obviously, I made a reservation with two children in reserve, preparatory high school,
In the reservation, one child turned 0 years old.
Anyway, I made a reservation through Trip,
It's been over a month since the 4-night stay in Tokyo also received a refund request for a single breakfast because the breakfast was delivered incorrectly.
Still no refund.
Well that's a different hotel.
Well, it wasn't breakfast and dinner that the kids liked, but it wasn't bad for taking pictures,
The cooled omelet was overcooked.
I just didn't eat.
Family baths reserved for each time slot are entered as they were used by others.
Quickly tidying up the towels that were used in the middle.. hahaha.
There is a net that is unique to Japan.
The water was good because it was a sulfur hot spring.
I've never seen an employee like that when checking out the next day.
I must be the boss...
Wow.. It was a real world hit. No matter how good the hot springs are, I will never go to a place where the service spirit is basically bad.
to check out,
To the Korean woman who works there,
Since he speaks Japanese fast, it may sound like he is fighting, so please speak carefully.. hahaha.
Even if you say you understand everything, ignore it.
The worst Japanese.
Well, the Japanese are very different from the outside.
At least, I would like to say that the person who runs the hotel learns the spirit of service.
In the unfortunate situation of having to pay 15,000 yen separately for accommodation and breakfast for children..
I was sick of it.
After hearing me speak Japanese, there are two couples, a mother-daughter couple, and us... walking together on the snowy Hakone mountain path without waiting for the bus to come. I have great memories.
The male owner of the dorm speaks Chinese quite well.
Talking **** is a real mess.
won't go again
Saying that he won't understand the customer... hahaha
Aren't there a lot of Koreans who can speak Japanese well?
For reference, I taught a middle school student who won first place in a national speech competition,
This is a teacher who produced a perfect N1 grade.
It's disappointing.
Also, Trip.com does not properly convey the reservation status to the hotel.
The fact that it was stressful from day one
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Guest User
Japanese Style Family Room
Stayed in Nov 2024
Couples
12 review
3.0/5
Posted on Jan 2, 2025
If you go to Hakone for Japanese food, I don’t recommend booking this hotel because the food is really not good. I have eaten Tuna with fascia for the first time in Japan countless times. I couldn’t stop biting it. It was amazing! In addition, the hotel is very small, with only about 10 rooms and few facilities!
The food needs a lot of improvement! This is by far my worst dining experience in Japan!
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monicaling
Japanese Style Family Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is big, well-equipped, the owner is very nice and talkative, the breakfast is very special
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Eric
Japanese Style Double Room
Stayed in Nov 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 10, 2025
This time I drove to Hakone by myself, so the itinerary was very comfortable. I enjoyed the magnificent mountain scenery along the way, which made me feel relaxed physically and mentally. After arriving at the hot spring area, you can feel the strong Japanese style and the hotel service is friendly and thoughtful. I was very satisfied with the two-meal arrangement. The dinner was a local Kaiseki cuisine with exquisite dishes and fresh ingredients, showing the taste of the four seasons. The breakfast was full of nutrition and health, injecting energy into the start of the day. Let’s talk about hot springs. The hot spring environment is clean and comfortable, and the spring water temperature is moderate. During the bath, you can completely relax and eliminate all fatigue. The design of the room is Japanese-style tatami, which is warm and comfortable. This is an excellent experience that combines food, beautiful scenery and hot spring enjoyment.
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Guest User
Japanese Style Family Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
I really like this stay experience. The room, hot spring bath, and meals are all amazing. I will come back next time I visit Hakone.
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Chloé Ro
Japanese Style Family Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Amazing experience, we appreciated the loan of Yukata and the slot for the private onsen. The meal and the traditional breakfast are exceptional, we did well not to miss it. The staff is very kind and attentive.
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Anonymous User
Japanese Style Double Room
Stayed in Apr 2024
Travel with friends
7 review
4.0/5
Very Good
Posted on Jun 27, 2024
When you check in at the hotel, you will make a reservation for dinner and private hot spring bath time. If you are interested, you need to take the initiative to directly make a reservation for the hot spring the next morning. The kaiseki meal for dinner is very rich, and the breakfast is the same. The entire accommodation experience was very good. I recommend traveling with friends or your significant other. If you use the Hakone Free Pass, you can take the bus and get off in just a few minutes. The transportation is quite convenient.
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Guest User
Japanese Style Double Room
Stayed in Sep 2024
Solo travelers
15 review
2.2/5
Posted on Oct 22, 2024
Poor, the hot spring time limit for each room is 50 minutes😡You can no longer enjoy the hot spring and you can only soak once😡, I will never greet anyone else
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Guest User
Japanese Style Family Room
Stayed in Jun 2024
Couples
13 review
5.0/5
Outstanding
Posted on Jul 9, 2024
It's the best here
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Guest User
Japanese Style Double Room
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Get off the bus at Sengokuhara Bunka Center-mae Station and walk for about 7 minutes. Japanese-style food and accommodation. Many Japanese young people come here for vacation on weekends. After you arrive at the store, you can make a reservation according to the time slot. Each session lasts 50 minutes. Bring bath towels and water from the room (there is bottled water from Mount Fuji spring in the refrigerator). You will easily get thirsty while taking a bath. Suitable for intimate outings. Breakfast is 5,600 yen (280 RMB) for two people, which is cost-effective. The uncle boss is from Shanghai and the communication is very cordial. There is a parking space, so self-driving is more ideal.
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Guest User
Japanese Style Double Room
Stayed in Sep 2023
Travel with friends
80 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Facilities: Although the hotel has history, it is well maintained.
Hygiene: Hygienic, clean and tidy
Environment: On the mountain, you can take the mountaineering bus to the bus station near the hotel and walk to the hotel in 10 minutes.
Service: Excellent, very good experience
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Мария
Japanese Style Double Room
Stayed in Jan 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very interesting experience, cool room. We were very comfortable sleeping on futons and covered with fluffy blankets. It rained at night, but we were warm and comfortable to sleep. The onsen is divine! It's so nice to relax in hot water. The water temperature is perfect. It is very convenient that the onsen is bookable and completely at your disposal. Dinner and breakfast were unusual for us, some were delicious, but some were not clear. Overall, the experience was successful, I recommend the ryokan!