To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(24)
Positive reviews(12)
Reviews with photos/video(9)
Friendly owner(8)
Negative reviews(1)
Guest User
Japanese-Style Standard Room with Shared Bathroom-Spo
Stayed in Nov 2023
Family
4 review
4.7/5
Amazing
Posted on Nov 22, 2023
Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.
Guest User
Japanese-Western Style Superior Twin Room with Open-Air Bath(Kohaku)
Stayed in Mar 2023
Couples
1 review
4.7/5
Amazing
Posted on Mar 6, 2023
Delicious breakfast and dinner, staff knows limited English but they try hard to serve us, they are really nice. Overall it is a nice experience, I will visit again next time.
Cristian Vela
Japanese-Style Standard Room with Shared Bathroom
Stayed in Aug 2024
Couples
10 review
1.0/5
Posted on Aug 13, 2024
A hotel that leaves a lot to be desired, it is not like it looks in the photos, very uncomfortable beds, spiders everywhere. At 11 at night they close the doors and they don't let you in or out, they tell you that when you check out you can leave your backpacks and then they tell you no, that you have to go to the station to pay. The hotel is a scam, it is not worth even 1/4 of what it is worth, the worst money spent on our trips. In addition, it is far from the center, there is no public transportation and you have to climb a hill full of mosquitoes.
The hotel would make sense for a much lower price, but for what it is worth, it is an insult.
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Guest User
Japanese-Style Standard Room with Shared Bathroom
Stayed in Feb 2024
Family
3 review
4.7/5
Amazing
Posted on Feb 18, 2024
I like Japanese-style family hotels very much. The service and management staff are very old ladies, very polite and thoughtful.
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Guest User
Japanese-Style Standard Room with Shared Bathroom
Stayed in Aug 2024
Family
2 review
4.0/5
Very Good
Posted on Aug 7, 2024
The service is very good, but it is a bit far from Hakone Yumoto Station. Google said it takes 15 minutes, but it actually takes 20-25 minutes.
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Xiaorui921
Japanese Style Room With Open-Air Bath (Sawarabi)
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
We booked a hotel with two meals. Except for being a little far from the station, everything else was great. The service was also very good. It was clean and tidy. We stayed for two days. The dishes were different every day and felt fresh.
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6/7
Guest User
Japanese-Western Style Twin Room With Open-Air Bath (Ai)
Stayed in Dec 2023
Family
20 review
5.0/5
Outstanding
Posted on Jan 13, 2024
I spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈
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Guest User
Japanese-Western Style Superior Twin Room with Open-Air Bath (Kohaku)
Stayed in Dec 2023
Family
20 review
5.0/5
Outstanding
Posted on Dec 24, 2023
It's great👍The most comfortable and pleasant accommodation experience in this free trip to Japan👍The store's service is warm, thoughtful, meticulous and courteous. Looking forward to coming back if I have the opportunity~~🥰🥰
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Anonymous User
Japanese-Style Standard Room with Shared Bathroom
Stayed in Dec 2023
Family
7 review
3.5/5
Posted on Feb 25, 2024
A relatively old hot spring hotel, run by an elderly Japanese couple, and an auntie-like waiter. The overall experience is average, mainly because it is too old, the facilities are very old, and the hot spring is very small; it is far from Yumoto Station, the shuttle bus does not operate after 5 pm, the hotel does not have a pick-up service, the suitcase is large, and it is difficult to bring children Not recommended by tourists.
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디엔
Japanese-Style Standard Room with Shared Bathroom-Spo
Stayed in Nov 2023
Travel with friends
3 review
4.5/5
Great
Posted on Nov 9, 2023
It was really good
The distance is quite far from the station
very friendly
However, the second floor room had only one window and it was quite cold in the morning.
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Guest User
Japanese-Western Style Twin Room With Open-Air Bath (Ai)
Stayed in Oct 2023
Travel with friends
2 review
3.0/5
Posted on Oct 15, 2023
Pretty good, right?
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6/9
Roberta
Japanese-Western Style Twin Room With Open-Air Bath (Ai)
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Nov 28, 2023
Room (KISAIAN AI) with private bathtub, beautiful and functional.
Top cuisine (both dinner and breakfast)!
For other Italians: Breakfast is savory, no coffee and fish is served! Prepare yourself ;)
The staff does not speak English well but they make themselves understood, they are very kind and professional.
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Guest User
Japanese-Western Style Twin Room with Open-Air Bath(Ai)
Stayed in Mar 2023
Family
4 review
4.2/5
Very Good
Posted on Mar 22, 2023
The old-style hot spring hotel, it is a bit far to walk from Yumoto Station to the hotel. You have to go up the ramp. It is recommended to take a Taxi at Yumoto Station.
The equipment is old, but the room is big and the hot spring is comfortable