Hoshino Resorts KAI Hakone Reviews
Hoshino Resorts KAI Hakone
Hakone Yumoto, HakoneView Hotel Details
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Hoshino Resorts KAI Hakone Guest Reviews
4.5/5
Great
42 review
Verified reviewsLocation4.4
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(42)
Positive reviews(24)
Reviews with photos/video(9)
Negative reviews(9)
Li
Japanese Style Room with River View TD2
Stayed in Nov 2023
Travel with friends
3 review
Posted on Dec 4, 2023
The room is nice
For the dinner and breakfast also yummy.
Have a nice experience.
6/7
zhenyuzeta1983
Japanese Style Room with River View FA4
Stayed in Jul 2024
Travel with friends
55 review
Outstanding
Posted on Aug 26, 2024
Very beautiful and good, the room is super big, worthy of being an old hotel, but the bathroom is not decorated. If the staff can communicate better, I will be more satisfied
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Anonymous User
Japanese Style Room with River View FA5
Stayed in Apr 2024
Couples
3 review
Outstanding
Posted on May 22, 2024
There is nothing amazing about it. The room is just big. Many reviews have basically written about it. Kaiseki is not as good as expected, but it has become a deduction for me. If the full score is 100, I think it will be 80 points for this stay. After all, the price did not meet my expectations!
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6/7
Teresa
Western Style Room with Outdoor Bath and River View RA2
Stayed in Mar 2024
Family
5 review
Amazing
Posted on Apr 23, 2024
During my stay, there was a large insect stuck to the wall of the hot spring in the room. Fortunately, the hotel staff quickly helped to deal with it. The hot springs are top notch.
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Guest User
Japanese Style Room with River View FA4
Stayed in Jun 2024
Family
3 review
Outstanding
Posted on Sep 8, 2024
Boutique hotel, not large, not many private bath rooms, public bath is clean and convenient, free popsicles, good food, highly recommended, convenient transportation, close to the highway exit, large room
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Guest User
Japanese Style Room with River View FA5
Stayed in Sep 2023
Couples
5 review
Outstanding
Posted on Dec 3, 2023
The room is clean and the scenery is pleasant. Although the meals do not include beef, pig, and mutton dishes, you will be full. The public hot spring is great. Not only do you have drinks, but there are also popsicles to eat. There is a lack of shuttle bus. You have to catch the bus down the mountain when you check out. , a bit of a fly in the ointment
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AAaa@_@
Japanese Style Room with River View FA4
Stayed in Jul 2023
Other
9 review
Outstanding
Posted on Aug 30, 2023
Compared with other hot spring hotels, the circle is more formatted, and the standard of dinner seems to be not as high as before.
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Hutianriyueyou
Japanese Style Room with River View FA4
Stayed in Aug 2023
Other
25 review
Great
Posted on Sep 11, 2023
A bit remote, you need to take a taxi to check in and leave
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Guest User
Japanese Style Room with River View FA5
Stayed in Nov 2023
Family
1 review
Posted on Mar 3, 2024
The price and service did not match. I booked two rooms and got the wrong number of people in the room when I checked in. Not typical Japanese service, the hotel staff seem to be interns. The hotel is located in the mountains, so it is inconvenient without a car. Meal food
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Guest User
Western Style Room With Living Room And River View TC3
Stayed in Jul 2023
Family
39 review
Amazing
Posted on Aug 22, 2023
On the day of departure, the taxi couldn’t get any better, so I had to drag my suitcases and walk to the bus stop.
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cat-blue
Japanese Style Room with River View TD2
Stayed in May 2023
Couples
47 review
Posted on Jun 26, 2023
The room was on the first floor, dark, damp and musty. You need to go to a restaurant to eat, not a Japanese-style hot spring hotel in the traditional sense.
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Guest User
Western Style Room With Living Room And River View TC3
Stayed in Jan 2024
Family
5 review
Outstanding
Posted on Feb 19, 2024
Good environment ~ beautiful scenery
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Anonymous User
Japanese Style Room with River View TD2
Stayed in Nov 2023
Travel with friends
7 review
Outstanding
Posted on Feb 11, 2024
Good service and good environment
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Anonymous User
Japanese Style Room with River View TD2
Stayed in Apr 2022
Family
5 review
Posted on May 21, 2022
Poor, no worse, only the worst, zero-star service, hotel space, facilities are not worth 4500 a night, service is even worse, such a service level is not worth 450, it is recommended that Hoshino Group do staff training and improve service Awareness, customer first, no matter how good the hardware is, hotels without humanities and heritage will eventually be eliminated.
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Guest User
Stayed in Apr 2024
Couples
Very Good
Posted on May 8, 2024
A nice stay in a great setting. We moved to Kai Hakone after a mistake with their sister hotel nearby… I have to stay the hotel itself is certainly dated in comparison to its sister, Kai Sengokurha. The room Itself was fine, clean and traditional Japanese. Although it had a very distinct wooden smell which was tough to get used to! A lovely view from the hotel and a great in room massage! The onsen is STUNNING. Way better than the one at Kai Senkogkura and the best one we have found in Japan. It truly is in an incredibly peaceful setting and I was very impressed! The food was also better that its sister and the staff couldn’t do any more for you!