Guest User
August 10, 2023
Extremely bad experience.
1. I booked so many hotels in Japan this time, and there is no need to pay a deposit first. This hotel needs to pay a deposit of nearly 4,000. According to the theory, the deposit will be refunded when you leave the store. This deposit has been delayed for a long time, and it was refunded only after I called.
2. When I leave the hotel after staying in the hotel, I need to pay nearly 4,000 for the room fee. I paid with the China Merchants Bank credit card UnionPay, but the store said that it did not receive the money. The mobile phone text messages and calls to consult the credit card center all indicated that this fee Payment has been made successfully. The store owner disagreed with our departure, saying that no money had been received. It has been deadlocked for nearly an hour. We still have to go.
3. I called Ctrip, and Ctrip said to contact a third-party organization. I was told: This situation often happens, so don’t worry at all. As long as I pay another 4,000 yuan in cash or other credit cards to leave the store, the previously paid The pen will be returned to us. We didn't have so much yen in cash with us at the time, and we didn't have any other credit cards. So I tried to use the VISA of this credit card to pay for the second time. Fortunately, the store told me it was successful. After more than an hour of stalemate, you can leave the store.
4. After leaving the store, I called Ctrip again and asked the customer service when the money would be received. At this time, the customer service changed the subject and told me: I have to ask the credit card center for the money. In other words, it is not Ctrip's business.
5. After returning to China, I started to contact the credit card center. Until today, August 10, nearly a month, the money has not been processed yet. The feedback given by China Merchants Bank is that the hotel revenue system is backward, and UnionPay has no problem.
6. I booked this hotel through Ctrip, when will this matter be settled. How do you choose hotels and third-party agencies?
7. The ins and outs of this hotel are equivalent to deducting 3 times the room rate.
8. All Ctrip customer service calls are recorded, and the customer service ID is "712388"
9. Of course, the shopkeeper didn't receive the money, needless to say the arrogant attitude. The store repeatedly emphasized to us that they have no relationship with Ctrip and have not signed any contract.
Original TextTranslation provided by Google