Family-friendly Hotels in Hakone

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

One of the best hotel I’ve stayed throughout my Japan trip. Service was excellent. The room and the bathtub was good and really comfortable. My partner and I felt the dinner and the breakfast was really good. High quality ingredients and lots of variety. I would recommend going to the open air public onsen to check out the view (when it is not foggy).

At the reception, when I was waiting, a dark female staff member said, ”If you don't wear a mask, you can't enter the building, so please buy it.” I was warned only that there were other male customers with real faces. There is no one other than the staff who pays attention to the real face, and the hot springs, dressing rooms, and the building are full of real faces. I understand that it is easy to be careful because I am a young woman, but I would like you to respond without discrimination. The mask is not sold one piece, but only 500 yen as a set. The restaurant tastes like a food court. The taste is not suitable for health-oriented people because it has plenty of additives and a small amount of vegetables. It was 16000 yen for bathing fee and restaurant for 4 adults and 2 infants. It's a super public bath atmosphere, so it's a little too expensive. It was a pity that there was a smoking corner on both the left and right sides of the entrance and exit, and I couldn't avoid the smell of cigarettes. There are many group guests who smoke, so it may be suitable for banquets. When I checked the receipt, there was no mask price. At least it is a salvation.