Best Hotels near Cocokara Fine(Sengokuhara Store), Hakone

It was a wonderful 1 night trip tom Tokyo. Went by car, about 2 hours easy, relaxing drive. The hotel has car park, safety box at reception area, yukata (for room and bath use). Amenities by Pola cosmetics brand, very nice. Room slipper and hotel ground slipper. An own sock might be nice if you don't like the sticky feel. There is bath tub in room also although the onsen is far more wonderful experience. Locker within, hair dryer, water for drink. Basket is available in room for bathing purpose, where change and other stuff can be put in. The whole basket can be locked inside provided locker in bathing area. A code to unlock entrance door will be provided upon check in. Dinner (1 hour) and breakfast (50 minutes) were fabulous and plenty of choices. There is time limit and I suppose to discourage chatting during meal time. A can of drink is presented after finishing dinner. A bento palate is provided to some takeout if needed. There is a gift shop area at lobby too. (Will post photos later.)

The facility itself was good, but it was very cold inside. It was also very inconvenient that toothbrushes and razor towels had to be paid. There doesn't seem to be a need to pay for towels.

Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.

Stayed at a forest residence with a 4-year-old child. I went for a cloudy hot water. As expected, there is only a long-established store, so it is a convenient location to go anywhere in Hakone. The guest rooms with open-air baths have a scent of sulfur from the moment you enter, which is very good. The room is large enough, but personally it was a negative that there was no sofa. The bath is just in the hot spring! It was a cloudy water that I could feel, and I entered it many times. Because it is acidic, if it enters too much, the skin will become rough, so you should moisturize it moderately. The shower booth was comfortable on a cold day because there was floor heating. Dinner was Laforet, but all were delicious. It is also a plus that the late check-out time is the default.

Very interesting archetecture, great view of Mt. Fuji and a good price were why we choose this hotel. We arrived around 6 PM and were told we couldn't use the restaurant because we didn't have a reservation. We had to drive back to interstate about 15 minutes to find something, there is nothing at all in the hotel vicinity or even a little snack shop on site! Buses very limited. The front of the hotel was nicely painted and landscaped, but the back with patio was pretty shabby. But it did have seating outside for great fresh air. Parking was free but coming back after dinner the covered parking was all full and we had to park lower level in the rain. The room had a strange layout, a 3-mat room for a passageway (luggage drop?) and a small bedroom that one person could get out of bed on one side, but the other person had to crawl over the middle of the bed in the night to get out. In the closet were 2 hard hats?? In case Fujisan starts spewing ash? I think maybe this room was the staff's emergency room when forced to stay. The public bath was disappointingly small, so got crowded quickly. And the view? Of course it rained so no view of Mt. Fuji at all. Not in the hotel's control, but left us disenchanted... 4-star hotel. I don't think so.

The location is not good if you don't have a car. I had heavy bags and it took me about 40 minutes to reach the hotel. I took a taxi back to the station after check out which cost 1200 yen. It is in a bit of an isolated area. Closest convenience store was about 10-15 mins on foot. The hotel itself is nice, clean and new. Rooms a bit small but I had a spectacular view of Fuji from my window. The bed was new and very comfortable. Remember to take a taxi from the station if you have a lot of luggage.

Short walk to Gotemba outlet. We booked private onsen through the help of a friend as booking could only be done in Japanese when calling in prior to our trip. Room is considerably small and we didn't managed to see Mt fuji as it had been raining the whole day. Lucky enough, we chanced upon 10 mins fireworks specially for the outlet staff that night. Dinner in the restaurant was reasonably priced. Overall, we enjoyed our stay and will visit again.

Very impressed. New hotel, just renovated, good staff, quick check-in, no protracted waiting time here and there. Very attentive We entered the room at 3 p.m. and were provided free tea and coffee throughout the day, unlike other hotels where we could only eat for a certain amount of time. It's considered very fair. You can eat whenever you want. The onsen is very good. The view is very good. Clean. Use Pola. There is a bus stop in front of the hotel. Opposite is Yunessun. There is a shuttle bus to Gora Station and the big sakura park. Easy to walk around The room is spacious, sleeps comfortably, 10/10.

An unforgettable experience, from check-in to check-out, service with a smile throughout. From the moment I walked into the hotel, I was deeply impressed by their warm, professional and meticulous attitude. They always maintained a smile and friendly attitude, and not only met my needs, but also exceeded my expectations. As you can imagine, no matter what problem you have here or what help you need, they will solve it quickly and efficiently. Their attention to detail is amazing and I felt right at home every time I interacted with them. At the same time, whether it was a buffet breakfast or a reserved dinner, I was satisfied with the quality of the ingredients and the taste of the cooking. The carefully prepared dishes are like mouth-watering gourmet works of art, demonstrating the hotel's high attention to food and beverage. Spent a short but pleasant and unforgettable time here. Sincerely recommend it to every tourist looking for a unique accommodation experience.

Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin. Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga. Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process. Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves. No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too. No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left. Very poor hospitality compared to our first visit The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for. If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga. We will definitely not return again because the entire experience felt like we were ”ghosted” by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast). Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night. Other ryokans charged us lower and the service was impeccable. You need to, seriously, REFLECT