No.12 Tran Phu Street Ly Thuong Kiet, ward, Haiphong, VietnamView Hotel Details
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Pullman Hai Phong Grand Hotel Guest Reviews
4.8/5
Amazing
9 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.9
Service4.8
Cleanliness4.7
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All reviews(9)
Positive reviews(9)
Reviews with photos/video(6)
Jason_Yuen
Superior King Room
Stayed in Sep 2024
Solo travelers
29 review
5.0/5
Outstanding
Posted on Sep 14, 2024
New hotel, very nice and comfortable
Breakfast plenty of choice
피부미용사
Superior Room With 2 Single Beds
Stayed in Jul 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Aug 1, 2024
Pullman Hai Phong Hotel ~^^
Reservation completed during the opening period~~
Perhaps because it is a newly built hotel, it is very comfortable.
And so kind~~
First of all, please upgrade the room.
However, the disappointing thing is that the Grab pickup location is confusing.
The Vietnamese people came to the wrong place haha..
And the staff are a bit weak in English~^^;;;;
There were even some people who kept speaking in Vietnamese haha.
Communication is not good.. ~^^;;;
Can't use the lounge bar...closes early...
The swimming pool is very nice~~
Divided into children and adults ~~^^
I was worried because I was short, but the depth of the water was 1.4m, so it was okay for me, who can't swim.
First of all, it was clean ~^^ Since we were in the same gym, the gym staff accepted the towels we used ~~^^
Breakfast didn't have a lot of variety, but it was worth eating.
Do you wish there was a little more to eat?? Compared to other hotels, there are a lot of things to eat lightly, but there are fewer dishes than expected ~~^^;;;
The coffee is really delicious haha. Dishes like rice noodles are dangerous, so I'm so glad they brought it to my seat ~~^^
It's a bit disappointing that Netflix isn't available...YouTube is available haha.
Smartly, the hotel renewal was shown very well on TV.
The water pressure is really good. It's nice that it's like a chair to sit on in the shower room. ~~♡♡
I hope it becomes a high-quality hotel with a little more time👍
Original TextTranslated by Google
6/17
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior Room With 2 Single Beds
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The room is quite big and nice. There is Chinese service, but it may have just opened, and some of it is not in place, but I am still very satisfied. There is a swimming pool and the scenery is beautiful. I will continue to choose it next time.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Saigon Centre. We are glad to hear that you did enjoy the hotel amenities and Chinese service. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room With Balcony
Stayed in Jul 2024
Couples
2 review
4.6/5
Great
Posted on Jul 28, 2024
The hotel is very new. It opened in July and we checked in in July. The decoration style is very fashionable, but the room decoration is a bit smelly (the waiter gave the coffee grounds to deodorize), so it is best to choose a room with a balcony.
The hotel service is very good, but the breakfast is a bit early, it ends at 9:30😅.
There are two points worthy of improvement: the gym should be equipped with drinking water, and the bedside chandelier in the room is too short and easy to bump heads.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is really appreciated. Rest assured that we take every feedback seriously and will strive to improve each time.Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Mituxiaodi
Superior King Room With Balcony
Stayed in Jul 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Newly opened hotel, very clean.
Original TextTranslated by Google
Response from Property: Dear Mr/Mrs. Mituxiaodes, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and good services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Guest User
Superior King Room With Balcony
Stayed in Aug 2024
Couples
7 review
4.7/5
Amazing
Posted on Aug 11, 2024
Reception service is inexperienced, room is clean, service is good, room facilities are OK
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your recent stay at Pullman Hai Phong Grand Hotel. We are glad to hear that you did enjoy the hotel amenities and good services. I will definitely share your comments with our team. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is really appreciated. Rest assured that we take every feedback seriously and will strive to improve each time.Thank you again for sharing your experience and looking forward to welcoming you back soon. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM
Response from Property: Dear Valued Guest, Warmest greetings from Pullman Hai Phong Grand Hotel. Thank you for taking the time to share your experience. It is fantastic to know that you enjoyed the hotel facilities and great location. We are also glad to hear that our staff performed with care and attentiveness. I am sure that this is an encouragement for continuous quality improvement. Your constructive feedback is appreciated and once again, thank you for sharing your memorable experience with us. Should you visit the city in the future, Pullman Hai Phong Grand Hotel is always delighted to welcome you back for more wonderful stay moments. Yours Sincerely, Lam Yen Nhi (Ms)GUEST RELATIONS MANAGER cum GEM