Hot spring Hotels in Haiphong

An incredible set of buildings with a huge range of facilities, including many pools, beaches, restaurants and bars. Unfortunately the level of service does not match the quality of the building and although there are many members of staff, they are often not doing anything or just on their phones. This meant things like ordering drinks or paying for activities such as water sports hire took a long time or was very difficult. No table service, even when we were the only people in the bar. Often drinks had to made in another part of the hotel and so took a very long time to arrive. Loud music played on the beach every morning from 0720, so worth asking for a room at the back the hotel if you don’t want to be disturbed. A lot of the features seemed to be for “show” rather than properly supported. The arcade for example, looks great but most machines were broken or switched off and people were more interested in posing for photos rather than the actual functionality of the equipment. Gym looks nice in photos but limited equipment. Similarly, a swim up bar in the indoor pool looked promising, but not stocked or staffed. Pool tables on the roof top bar look nice, it terrible quality if you actually want to play pool! That said, pools were very nice, beach was nice and water lovely. A lot of rubbish on the beach, but sadly this is true across most of Ha Long Bay. Easy access to the town centre of Cat Ba by using electric taxi service outside the hotel at 10,000 VND per person each way. Several restaurants , bars and tour companies in the town. Room quality was excellent, especially with the sea views; price included buffet breakfast and dinner which made it pretty decent value for money.

We had planned on staying at this hotel for just a couple of nights but extended our stay and then returned later in our trip as it was so fantastic. The beautiful hotel is situated in a lovely, landscaped area of Hai Phong with many restaurants and a mall just a short walk away. The rooms were large, very clean and quiet. They also have a balcony where there are tables and chairs. The breakfast - included in the price of our room - was excellent with a wide choice of foods. What really makes this hotel stand out is the incredible service given by all the staff; especially those working on reception. They were incredibly friendly, helpful and researched and found solutions for our travel plans. This hotel is a real gem, do visit if you can.

要注意櫃檯人員，明明已經訂好了也出票了，到了現場櫃檯會說沒有看到訂單要在付一次錢，堅持了10多 分鐘以後才說有看到訂單，但是沒付錢還是要你在付一次錢，一樣在那邊僵持著不要理會她，最後才說有看到了 可是訂單上面就是全部都有寫了還在裝死不想承認一直想要在現場再付一次錢，只要有出票了就要堅持不退讓，對方才沒辦法得逞，只能說櫃檯人員的這種想要宰2次的感覺真的很差 下次會選其他家了

Incredible hotel staff The staff here is truly exceptional. They went above and beyond to ensure our comfort, especially when the power went out on the island shortly after our arrival. Luckily, they had a generator on site that kept things running smoothly. The property is pristine, being brand new and well maintained. It's just a few minutes walk from Cat Co beaches. The rooms are impeccably clean and spacious. Our view with sea view was amazing, it looks like a painting in the sunset time. Duong at the reception helped us to book all transportation and tours we love the sunset and plankton bioluminescent night kayak tour from the hotel Would recommend this hotel to anyone on Cat Ba island