Anonymous User
April 21, 2022
1) After the lockdown was lifted, the manager surnamed Xu turned off the air conditioner in the guest room at will. After the communication, his attitude was arrogant and wanton. This is not the first complaint about the air conditioner problem. The front desk lady said that it was to save electricity. I was really speechless. You can read the past guest experiences.
2) There is no guide price at the front desk, and the price is arbitrary. It does not say whether it is early or not. Breakfast coupons are placed in the room. When the guests redeem the meal coupons for breakfast, they regret it unreasonably and have a bad attitude. There is no apology.
3) During the epidemic, other hotels would seek meals from the community, but this hotel did not communicate a word and received feedback from many guests to no avail. Instead, it sold them.
4) I deliberately made things difficult when I checked out and submitted my license plate number. It took two communications to get it done. It was very embarrassing.
The above content can retrieve monitoring and call records. Manager Xu knew that he was in a wrong position and did not dare to appear in the lobby.
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