Guest User
July 16, 2024
Service: Arrive by car. There are many hotels in the basement of the B&B indicating which hotel's parking space they have. Others are private cars. B1 and B2 circled around many times but couldn't find the parking space sign of the B&B. I called the B&B and tried 8 times, but no one answered. I simply went up to the B&B by myself, but there was no staff to greet me. A long-term tenant came over directly with a piece of paper with his name and door code written on it. The door code was given casually to a person who had no legal responsibility whatsoever to the store owner. Later, I said that I am afraid that if I write down the hotel parking space, other people will park randomly. If you have such a problem, other stores must also have it. How do others solve it? Even if you are afraid of trouble, at least write down how to find your parking space on the details page to reduce the problem. Customer trouble!
After bringing the things up, I found that the booked bathtub room was not a mahjong room. The cleaning lady from the store came and said that I would be upgraded to a room for free. This room was expensive. She made it clear that I didn’t need it and wanted a bathtub room. I hesitated at first, and then said that I was a guest from Hong Kong. After extending the room I booked, I was asked to change this room, and I clearly expressed my disagreement. Another person on the other end of the phone asked me to cancel the order and give them money directly. She expressed her refusal. She said she was afraid of negative reviews. (I didn’t call in advance to discuss whether I could change rooms.) Later, I used the excuse of bringing pets and said that pets can only be brought in this room. I also pointed out that you did not clearly indicate that pets can only be brought in fixed rooms. Later I changed rooms.
When asked to change the door code, it should be changed for each guest. Other people's B&B passwords are directly controlled by the Internet. They took out the battery cover and didn't understand the change yet. They probably fixed the password and there is no such thing as changing it for each guest. The water was not replenished the next day. He kept asking when he was leaving because it would be hard to clean the room after leaving.
Environment: I don’t know what kind of house it is built from. You can clearly hear people coughing and spitting in other houses. People are walking back and forth in the early morning, coughing, and expectorating...
It's very noisy when the windows are open, but it's noisy in the room when the windows are closed. The ventilation is not good and there's a dusty smell when the air conditioner is turned on.
Hygiene: Because it is a freshly changed room, I watched the aunt clean it, even the tables and chairs were not wiped. The bathroom slippers were not disinfected and changed, so I just put them together and used them next. I didn’t use them anyway.
The toilet was cleaned, but the urine was still on the edge of the toilet seat. I wiped it for a long time and bought a toilet cover myself.
Facilities: When I came here, I was holding something to look at the room. I touched the anti-collision strip in the corner and it opened after touching it. The next day, three women pulled me and told each other that I had broken something. If we could repair it, we would repair it. If we couldn't repair it, we would not understand it clearly. I was in a hurry to go out and told them that we would ask the police to deal with it fairly when they came back in the afternoon. But I didn't understand. I said again that I broke it yesterday. They asked someone to repair it. If it can be repaired, they will repair it. If it can't be repaired, they won't say what they want to do. If they want to apologize, just say it directly. Otherwise, they will bring me over to talk. What's this for? I ask you what exactly do you want to express? Did I crash? let me see? They said yes...
Regarding the fact that public areas are damaged by a single touch, have you ever thought about how your own home may be damaged by a single touch if the decoration of your home is not good? It's equivalent to buying a chair of poor quality and it starts to wobble when you sit on it. One day, guests come to your house and it breaks after sitting on it. You say that you have damaged my chair. Why don't you ask yourself if it is not strong? If you ask for compensation, make it clear directly. If you don't understand the words, you can't express it clearly.
After so many years of staying at this store, this is the worst one.
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