Guiyang Flower Orchard Twin Towers Atour Hotel

The room rate of 680 does not include services worth over 600. We had a new car and no registration, so we had to get a temporary license plate. We informed the hotel front desk when we checked in, but when we were leaving, the parking lot was blocked and we contacted the front desk. The service was very poor and we had no choice but to pay the 6 yuan parking fee ourselves. We were not able to leave even after paying and had to wait for 30 minutes. The front desk finally came out to open the parking barrier. There was not even a word of apology. We went to the second paid parking lot and they still wouldn't let us through. We contacted the front desk and they said it had nothing to do with them. It was the property management. Speechless. I stayed at your hotel because you are exempt from parking fees. You are making excuses. It is because you and the property management cannot communicate, not because you are making excuses.

I booked it temporarily. It is located in the East Tower of Huaguoyuan Twin Towers. Take Exit D of Huaguoyuan on Line 3. Go up the escalator in the mall to the 2nd floor and walk out of Gate 6. Then there are 4 special elevators to the lobby on the 38th floor. Floors 47-50 are accommodation areas. It is very quiet and the hotel staff are very friendly. The weather was hot and the 4 washing machines and dryers in the laundry room were all full. After washing the clothes, they hung them on the door handle for me in the middle of the night. Thank you very much. I hope you can continue to maintain the hygiene and room settings. I can continue next time.

The hotel is newly opened and conveniently located. It is a landmark building. Downstairs is a large shopping mall with everything you need for eating, drinking and entertainment. The room is on the 40th floor and the lobby is on the 38th floor. At night, you can overlook the entire night view of Guiyang. The room is clean and equipped with Atour's most popular deep sleep pillow. Downstairs is the subway and bus, and next to it is the Internet-famous White House. Many people check in at night. Overall, both the hygiene and the service of the staff are very good. I will still choose here if I have the chance to come again next time.

The service is not good and the environment is average. There is a smell of detergent in the corridor of the guest room. The bed sheets in the guest room are not tidy, with mold, stains and black spots. The room card is invalid in a short time, which is very inconvenient. 

The pillow was uncomfortable, so I changed it in the middle of the night. The air conditioner blew directly onto the bed. The room was poorly ventilated, so I barely slept the entire night.

The room smells bad, the towels shed, the corridor soundproofing is very poor in the middle of the night, the new hotel service staff is very unprofessional, the front desk receptionist shirks responsibility