Hampton by Hilton Guiyang Nanming Railway Station

Z, the overall feeling is great, the service staff is very considerate, I changed a tour group at the last minute and left at 6:10 in the morning. The front desk helped to prepare a packed breakfast in advance. Thank you

The hotel is newly opened, with high floors and wide views. I originally planned to book a twin room, but accidentally booked a king-size bed. When I checked in at the hotel, I negotiated with the front desk and they agreed to change it to a twin bed for free (because I went there early, the room was not very tight at the time. If it was tight, I guess there would be no way). This is quite humane. And the modified room can also see a corner of the "White House", a popular check-in spot, which is pretty good! In addition, the service of the front desk brother Kane is very good and efficient, thumbs up 👍

Booked here for a concert, the room is on a high floor, the location is quite convenient, there is a robot to deliver food, the speed is very fast, it's a new hotel, the decoration is very good, I didn't eat the breakfast, so I can't comment.

Very bad experience, bad attitude. There is a small round table in the room, which is very dirty, and there are several sticky balls on it. It is estimated that the previous tenant did not clean it up. Although there are two sets of tissues in the whole room, there are not many sheets and they are used up quickly. The newly built hotel has a strong smell. There are at least 3 air purifiers in the room, you will understand. After staying in the lobby on the first floor for a while, I found that the tenants were basically brought by travel agencies to travel, so the room supply is tight. We booked the room ourselves, which includes breakfast. When we checked in at night, we asked to check out at 6:30 in the morning, but breakfast was not served until 7 o'clock. We confirmed again and again that we would prepare a simple breakfast in advance and take it when we checked out. But when we checked out the next morning, we changed the front desk and said, "There is no breakfast, I didn't hear that it was prepared." I didn't help. After repeated urging, the front desk was lazy and reluctant to pick up the phone and let others bring breakfast. Other service staff also shirked and said they didn't know, mainly shirking responsibility and not considering customers. I went on a trip. Because of the hotel breakfast incident, the online car-hailing driver and the entire bus group had to wait for more than ten minutes.